What are Ribble like these days?

[jpembroke]

This could be a can of worms but what are Ribble like in terms of reliability these days? I haven't ordered anything from them since the great Scandium frame crisis of 2003.

But those prices....

...seriously tempting!

Or should I stick with Wiggle, CRC, and Merlin even if it means paying more?

 

[buddha]

I've had loads of problems with them in the past. Vowed never to use them again.
But recently I gave in, and ordered some components (obviously due to the price) and everything was as smooth as wiggle/CRC. Things seem to have improved since their recent website update IMO.

 

[jpembroke]

Hmm, they have Campag Sciroccos for £155.

hmmmm

<scratches chin>

 

[ianrauk]

bought some components (expensive too) off them last month with no problems as at all

 

[Young Un]

Good prices, but they are still shoot.

 

[magnatom]

You might want to check out one of my recent threads.

 

[magnatom]

I should add, that if your looking for a winter framed bike the paint job, whilst nice is very easy to chip. I have a number of white chip marks on mine.

 

[jpembroke]

it's wheels I'm after. I could get Sciroccos from Ribble for £155 (+ £10 p&p) or Fulcrum 5s from Wiggle for £202. Pretty much the same wheel but obviously quite a bit cheaper.

 

[MartinC]

I end up getting lots of stuff from Ribble - good stock and prices. Most of the time it's OK, occasionally there are problems and my experience is that their attitude to customer service isn't great. Never had a serious problem though and they don't have to build the wheels just deliver them.

 

[PpPete]

I've ordered from them several times - never had a problem but it's always been simple stuff they pull off a shelf and send out.

 

[iLB]

no issues for me, and i've just placed another order this afternoon, no more spending money on bike parts for me now though- at least until the end of february

 

[on the road]

I placed an order with Ribble on Monday and opted for free delivery, got an email from them yesterday saying that my order has been despatched and will take 2 to 3 days to arrive, got a package this morning from Ribble via Parcel Force with all the components I had ordered.

How's that for service? I don't work for them by the way

 

[martynrg]

No issues for me. I've used Ribble for most of the parts/clothing i've bought.

I was actually at the Ribble warehouse on Saturday checking out a few frames, and the lad behind the counter was very helpful.

 

[dubhghall]

I placed an order with them this morning. Couldn't see where the £10 discount voucher code and continued through check-out until the order went through. Phoned them immediately and the chap told me to email. Emailed straight away, got a reply back this afternoon saying it was too late, the order had been dispatched. Not impressed

 

[briank]

I work near their now-closed shop and have bought loads of stuff from there and by email over the years though I always got the sense that at least some of the shop staff knew their stuff whereas the online service was a bit more hit and miss. Two weeks ago I sent back a set of Electron lights which didn't charge correctly. This was after several emails on the topic produced no response. However I phoned them and was advised to send them lights back with a covering letter. Posted them off and heard nothing for two weeks: phoned today and was told they'd been sent back to the manufacturer - another 10 - 14 days delay.
At least the person I spoke to could find me on their computer system,was polite and helpful and so I'm waiting to see...
(By the way the lights were the Electron twin-8 Leds. Don't buy them. Apparently Ribble have had several sets sent back with a similar problem to mine.)