To be fair to Local Government Officers (having been one) they can only carry out what's in line with policies the elected clowns come up with. Which is mostly what ever pet project the leader and the now widely used carefully selected yes men in the cabinet agree with.
The only time most of use ever get to what really need's going is Purdah when they have to stay well out the way.
We got stopped from using qualifications on letters and emails as it was more customer friendly or something like that. I suspect it was more to do with not showing the elected members. Who just about have one or two gongs and the odd trade union certificate between them.