Wheel warranty claim or not?

[Yellow Saddle]

I was going on information I had at that time. Talking to Mrs SG last night she conceded that she may have done so as she cannot remember 100% the exact date the wheels went on the bike, only within 10 days or so.

I ride in the complete opposite direction to her in another council area so can only go on what she tells me.

When I later looked again, very closely, at the inside of the rim tape there is small signs of white stuff that is either salt or oxidised metal. I don't plan tasting it to find out for sure.

This is exactly the type of problem we have when trying to diagnose failures in parts and I pity distributors of goods. Customer says that, evidence says something else.

Anyway, now that we know the truth the diagnosis is still "corrosive stress cracking." It is common with aluminium nipples.

 

[Drago]

Did the wheels come with a disclaimer advising their inevitability for British road conditions?

 

[User33236]

Salt not only causing a spoke nipple to fail, but to fail so quickly. What a load of bull.

And if it were true, how are wheels that fail when used in British environmental conditions fit for purpose? I'm with Mickle, they've inadvertently stitched themselves up with that. Print it off and back to the seller.

That's a decision that's up to my Mrs

This is exactly the type of problem we have when trying to diagnose failures in parts and I pity distributors of goods. Customer says that, evidence says something else.

Anyway, now that we know the truth the diagnosis is still "corrosive stress cracking." It is common with aluminium nipples.

Part of my job is dealing with product complaints and always do my best to supply as many facts as possible so can fully sympathise with suppliers. Unfortunately Mrs SG had been feeding me bits and pieces as more questions have been asked.

My bug bear in this instance with the supplier was not in a warranty refusal but the way I was spoken to on the phone.

I'll let her fight her own battles next time.

 

[byegad]

She is happy to have the wheel rebuilt with brass nipples.

I'd want to spite the heartless bar steward and get my cash back. NEVER encourage the poor firms.

 

[User33236]

I'd want to spite the heartless bar steward and get my cash back. NEVER encourage the poor firms.

You and me both.

But they are her wheels paid on her card and if you look up 'stubborn' in the Oxford English Dictionary is says 'see Mrs SG' so I am not going to even try and change her mind! I fancy a quiet weekend lol.

 

[byegad]

Silly girl!

 

[User33236]

Silly girl!

Well that's a given. After all she did marry me