Why I like Decathlon no.27
- Thread starter User
- Start date
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Sara_H
Guru
I had one of the first family pop up tents Decathlon sold a few years ago that cost about £150. After we'd had it a couple of years it got accidently ripped, I rang Decathlon to ask if they had details of any local tent repairers and they said to take it down so they could have a look, which I did and was absolutely flabbergasted when they took it off me and gave me a new one!
DCLane
Found in the Yorkshire hills ...
- Location
- Dewsbury, West Yorkshire
My experience of the Sheffield one isn't so good; bought some goggles which went faulty soon after. I phoned and agreed to post them back, which I did recorded delivery. Never heard anything again - and they weren't cheap 
vernon
Harder than Ronnie Pickering
- Location
- Meanwood, Leeds
I bought a Decathlon Triban 7 hybrid bike six or seven years ago in Orleans as a direct replacement for my Dawes Galaxy whose frame had fractured at the rear drop out. I managed to conduct the entire transaction in French - no choice really as the assistant that was dealing with me spoke no English but the quality of service could not be faulted.
The following year, back in France in Tours, the bottom bracket failed. I took it to the Decathlon branch there and asked the the service department to replace it there and then. Initially they said no but when I pointed out that I was on tour and could not afford to lose time because I had to catch the Bike Express coach they did the replacement without fuss and adjusted the brakes and gears while they were at it. I couldn't face asking for a warrantee replacement at the time as I was a tad stressed and my French would have been tested to its limit.
Upon my return to the UK I contacted the UK Decathlon operation and asked about a refund of fitting fees and the the cost of the bottom bracket - they couldn't have been more helpful. I was referred to the Sheffield branch where I dealt with the bike service manager - I was offered a full cash refund or goods worth 125% of the refund.
I'm still using the excellent bike service stand that met the refund criteria.
The following year, back in France in Tours, the bottom bracket failed. I took it to the Decathlon branch there and asked the the service department to replace it there and then. Initially they said no but when I pointed out that I was on tour and could not afford to lose time because I had to catch the Bike Express coach they did the replacement without fuss and adjusted the brakes and gears while they were at it. I couldn't face asking for a warrantee replacement at the time as I was a tad stressed and my French would have been tested to its limit.
Upon my return to the UK I contacted the UK Decathlon operation and asked about a refund of fitting fees and the the cost of the bottom bracket - they couldn't have been more helpful. I was referred to the Sheffield branch where I dealt with the bike service manager - I was offered a full cash refund or goods worth 125% of the refund.
I'm still using the excellent bike service stand that met the refund criteria.
