Here's the thing; 25 years ago, we took out an endowment policy and it's now matured. The company have been taking money out of the same bank account for a quarter of a century. Now it's their turn to pay us, you should see the hoops they want to make us jump through! We have to send them our passports or copies of our passports authenticated by an independent witness plus a recent utility bill AND write them a letter telling them we actually want the money! Why they can't pay the money directly into the bank account they've been taking the premiums out of for 25 years is beyond me. What do they think; we've been defrauding them by paying money in someone else's name? 
