I've shopped at Evans only once... and had issues with them only once.
I found (on their Website) that they had a road bike with a tiny frame for my child some years ago (43cm).
1. I checked by phone whether it had 700c wheels. They assured me it did. I asked about putting Candy pedals on it. That wouldn't be a problem - something could be worked out with the manager of the store where I collected it.
Since it was a Trek, I had to collect it... It was sitting when I got there on 650s despite assurances to the contrary... I shrugged that off. 700cs had been a preference, but I was OK with the 650s. Then the 'no problem' Crank Bros pedals were a problem.... so I shrugged that off too....
3. Then... The first ride with keen child.... Everything is going "Grrr... Zrrrr.... Galugg-a-lugg-a-lug-a...." Nothing had been adjusted..... Nothing. There had been no PDI. Evans were very surprised to hear how unhappy I was.
The only good bit about dealing with Evans was the cheque I got against the bill for my LBS to carry out the PDI and a £10 Evans token.
I forgot to pay the cheque in and never used the token, but it was sweet gesture.
I won't shop there again.
I found (on their Website) that they had a road bike with a tiny frame for my child some years ago (43cm).
1. I checked by phone whether it had 700c wheels. They assured me it did. I asked about putting Candy pedals on it. That wouldn't be a problem - something could be worked out with the manager of the store where I collected it.
Since it was a Trek, I had to collect it... It was sitting when I got there on 650s despite assurances to the contrary... I shrugged that off. 700cs had been a preference, but I was OK with the 650s. Then the 'no problem' Crank Bros pedals were a problem.... so I shrugged that off too....
3. Then... The first ride with keen child.... Everything is going "Grrr... Zrrrr.... Galugg-a-lugg-a-lug-a...." Nothing had been adjusted..... Nothing. There had been no PDI. Evans were very surprised to hear how unhappy I was.
The only good bit about dealing with Evans was the cheque I got against the bill for my LBS to carry out the PDI and a £10 Evans token.
I forgot to pay the cheque in and never used the token, but it was sweet gesture.
I won't shop there again.