No great shocks the shop is up for sale! That's extremely poor customer service. We had our bikes in for a service a couple of weeks ago my partner mentioned she was changing her crankset and cassette, chain and rear mech to enable bete hill climbing the shop told us if we sourced the parts cheaper to get them and bring it in. We did so and they never charged us a penny to fit everything as it was mentioned at time of service.... Now that's a sure fire way of getting my business from here on in!