Never mind all that: is your bike sorted?
Ah, good point! Completely, absolutely spot- on by the looks of it. Proper test run tomorrow, but now I have the adjustment I needed, and the front end is in the right place too.
It also 'looks right' if that makes sense!
I guess once in a while mistakes happen, what was important was that they fixed it in a good way. Can't fault their customer service.
All's well that ends well!