A bit miffed with Te$co

[screenman]

Did the OP write to the chairman of Tesco? telling him of the problem.

 

[Over The Hill]

I have not been in a supermarket for about a year. Ocado are due a bit later tonight and will nicely pop the shopping in my lounge.

 

[subaqua]

I have not been in a supermarket for about a year. Ocado are due a bit later tonight and will nicely pop the shopping in my lounge.

won't the butter melt

 

[Paulus]

Several times in my local Sainsburys Local, the change has been dispensed and bounced out of the cup and gone down behind the bagging area. Trying to get a member of staff to believe and understand what has happened can be very frustrating.

 

[Dayvo]

Not sure which supermarket it was, but I was back in England last weekend (Beccles) for a quick visit. Time was short and I was in a hurry. I bought some flowers for my mother (the only item) and politely asked the lady customer with a trolley full of stuff in front of me if I could go before her with my one item.She happily said, yes, of course.

But some bloody jobsworth insisted that I go to the self-service tills, where there happened to be a long queue. I argued the toss (as I would) but he wouldn't let me 'sneak' (his words) through. As I finally left the shop I muttered a few unrepeatables in his direction, shook my head a few times and said TWAT a bit too loudly. The lady customer with the trolley looked at me and laughed and said, yes, he is.

And breathe.

 

[threebikesmcginty]

Self-service tills are shïte.

 

[Dayvo]

[QUOTE 3103503, member: 30090"]Self service tills rock. I find them easier to use then being served by a human.[/QUOTE]

In the Anthony Worral Thompson style, eh!

 

[Shut Up Legs]

I prefer the self-service checkouts, because I can pack the grocery items the way they should be packed. If you hand your shopping over to a real person, they're quite likely to

• pack fragile items under heavy items;
• pack wet, frozen items in with other items that need to remain dry;
• pack items in the bag sideways until the bag is in danger of breaking; and
• give you change that makes your wallet too heavy, and affects your next bike ride up a big hill.

I can do all the above correctly using the self-serve checkouts, and it's easy to do. The staff just aren't trained to do it properly.

What I find a bit silly about my local branches of our 2 major stupormarkets, Coles and Woolworths, is that they both have self-service checkouts, but the ones at Woolworths require you to insert coins one at a time into a coin slot, while the Coles ones have a convenient money chute that you can drop all the coins into, after which it automatically sorts and counts them for you. For that reason, I generally prefer Coles to Woolworths. I was tempted to point this out to Woolworths ("your main competitor has coin sorters; why don't you?") but thought it might come across as a bit rude.

 

[subaqua]

[QUOTE 3103701, member: 30090"]Bad workman and all that...[/QUOTE]

based on the fact that a good tradesman should be able to maintain tools so they can be operated correctly.

i don't get the chance to maintain the shite self service tills. so its not bad operation

I have walked out before with no purchases as the machine has done " unexpected item in bagging area" on every item and after 6 items enough was enough. I went to the other orange supermarket over the road and got what i needed from there instead at the normal staff operated till.

 

[GetAGrip]

Did the OP write to the chairman of Tesco? telling him of the problem.

No I've not. Rightly or wrongly, unless I'm denied what I feel is rightfully mine - a paid for service, an exchange or refund, I tend to try and deal with problems there and then. If I feel the shop doesn't want/deserve my hard earned cash, I try and make damn sure in future they get their wish.
I do however, try to make an effort to pop off an email to acknowledge a great online or high street shopping experience.

 

[DiddlyDodds]

I think it's about time all supermarkets realised that nobody likes the serve yourself tills.

I love them , i can be through them in half the time it can take queuing for a manned till.

 

[screenman]

No I've not. Rightly or wrongly, unless I'm denied what I feel is rightfully mine - a paid for service, an exchange or refund, I tend to try and deal with problems there and then. If I feel the shop doesn't want/deserve my hard earned cash, I try and make damn sure in future they get their wish.
I do however, try to make an effort to pop off an email to acknowledge a great online or high street shopping experience.

The only reason I asked is that addressing the chairman of a company is the best way to get a quality response, if we do not tell them then we are contributing to poor service.

 

[simon the viking]

it's the principle of self service tills that i detest... the more we serve ourselves, the less staff they need to employ. It's all about profiteering and has nothing to do with providing a better shopping experience for their customers.

The problem is that you can't un-invent something.... the supermarkets have discovered they are far more profitable to run than 'normal' tills even allowing for 'The Onion scam' so they won't stop using them

 

[ianrauk]

Seems on this thread that more people like the self service tills then not.

 

[swee'pea99]

The problem is that you can't un-invent something.... the supermarkets have discovered they are far more profitable to run than 'normal' tills even allowing for 'The Onion scam' so they won't stop using them

True. Also true that that's their reason for introducing them. But it's also also true that most people like them, because they have drastically reduced the amount of time all of us - including people who refuse to use them - have to waste standing around in queues. Just because an innovation is good for Them, doesn't necessarily mean it's not good for us too.