AA Home Insurance. Rant alert!

[Markymark]

I reckon Brandane will be offered $10,000,000 from the AA's head office in Nigeria, he'll just need to give them his bank account details to access the refund

 

[Cycling Dan]

I reckon Brandane will be offered $10,000,000 from the AA's head office in Nigeria, he'll just need to give them his bank account details to access the refund

Maybe brandade would do it. After all $10,000,000 seems fair for the hassle
I would want double personally

 

[Markymark]

Maybe brandade would do it. After all $10,000,000 seems fair for the hassle
I would want double personally

.....probably would hang up after a few minutes as not worth it.

 

[Brandane]

Hello Brandane, this is something that we would like to look into for you. Please email the details to chat@theaa.com including your full name, address and policy number with Reference FOR63811. Kind Regards, The AA

Edit.... Following on from @Shaun confirmation that this message is genuinely from the AA, it is time for me to apologise for my flippant smiley reply, and eat a slice of humble pie .
Having said that, the matter has already been resolved to my satisfaction, as per post #55, and I would prefer not to reveal my identity for reasons of economics (i.e. I still want to be able to buy insurance in the future!).

I can only hope that for the sake of customers present and future, that you take on board the concerns raised on this thread by myself and others with regards to the issues of auto renewal and the difficulties in cancelling it. It really should be easier to opt out of auto renewal right from the start, or better still, make opt out the default choice, with an option to opt in. If it DOES become necessary to contact you by phone (the only option given on the renewal notice), then your call centres should be staffed to a level which results in customers being connected to an agent within a reasonable time, whatever that may be (in my view, less than 10 minutes). You are of course not alone in being open to criticism for this . Call centres in general;- .

 

[Shaun]

Hello Brandane, this is something that we would like to look into for you. Please email the details to chat@theaa.com including your full name, address and policy number with Reference FOR63811. Kind Regards, The AA

@Brandane - this is genuine (I'll PM you the details).

 

[asterix]

Well, I'll go to the foot of our stairs!

 

[Brandane]

@Brandane - this is genuine (I'll PM you the details).

You have a PM, and I have edited my reply to the nice person from @The AA ....

 

[swee'pea99]

One further twist to the 15 minute wait, a lot of people use their mobile for everything these days, for one reason or another, not all of them realising that 'freephone' numbers are, at least currently, anything but free from a mobile. If I 'hold' for 10 minutes waiting for a response from an 0800 number on my T-Mobile phone, that's £4.

 

[glasgowcyclist]

... on my T-Mobile phone, that's £4.

On my GiffGaff PAYG that's free, zero, zilch, gratis.

GC

 

[Svendo]

Complaining on social media is the new complaining directly to the managing director/chairman etc. Savvy companies know the potential damage to their reputation of complaints posted on Twitter, Facebook and even Cycle Chat! My sister didn't have her dodgy VW fuel pump resolved after many visits to the dealer until she posted on twitter about it and they quickly got onto it at a national level (she does, deservedly, have a reasonable number of followers for reasons I'll not go into.) Hellfrauds could learn a lesson in preventing negative memes from this...