Advice - Kona Dew

[G3CWI]

Bought new from The Cyclestore, Congleton. Assembled by them.

7 weeks in the rear wheel bearing went. Replaced by them.
9 weeks in and the bottom bracket is rapidly getting very noisy. Needs attention.

Reject the bike or take it back for further repairs? ...or something else?

Thanks!

 

[Cycleops]

Doesn't sound good but I should take it back and ask them to replace the BB. If anything else fails (difficult to see what) reject it.

 

[djb1971]

Just ask them to fix it. There's no need to create hassle for yourself.

You'll find it very difficult to reject a bike unless it's got a major issue. Trading standards states that you have to allow them an opportunity to repair it anyway within a reasonable time*. If you like the bike I'm sure they'd fix it for you unless it's been tampered with, had the wd40 treatment or used under 2ft water for a few weeks. Just ring and see what they say.

*there is no set time for reasonable!

 

[Jefferson Meriwether]

I personally would probably take it back for repairs one more time; if anything else failed in the near future I'd reject it then.

I've had a couple of Kona Dew's in the past and they ran sweet as a nut for me; they're a very good bike I think. Sorry to hear you're having a bit of grief with yours.

 

[ianrauk]

agree with @Jefferson Meriwether
Kona Bikes are very well made.

I used to have a Kona Dew a good few years back, it served me very well with no problems. It was one of the reasons I chose a Kona Honky Inc for a commute bike later.

 

[Downward]

Yeah agree there mine is nearly 6 years old and the wet weather winter hack left outside all year round T work. But yeah my bottom bracket was replaced in the 1st few months since then it's just consumables.