awomaninsane
Senior Member
- Location
- Under the wings of the Angel
I'm looking for some advice on whether you think I should push for a refund on a fitting fee for contact lenses.
After discussion with my optician about contacts for my daughter it was agreed that we would go ahead and order some for her. We discussed price (£25pm) and that because of my daughters prescription that stock lenses may not be strong enough.
The optician needed a £45 fitting fee paid up front but explained this would be on going over the next few weeks until she found the right lenses for my daughter and had practised with her putting them in and taking them out.
The first fitting session took place and lasted about half an hour and it was decided that the lenses were no good and some tailor made ones would need to be ordered.
After 2 weeks I rang up to see what was happening and to find out if there would be any extra cost incurred to which the receptionist told me she didn't think so.
A week later they ring to say the lenses are in and I again say can you confirm price please as you were going to let me know, again the receptionist says she doesn't think they will be any extra than the £25.
5 minutes later the optician herself rings and says there is an extra cost, they will now be £35pm. I say this is too expensive and why was this not discussed earlier and that I cant afford this extra amount. She gets really shirty saying she's ordered them in at a cost to her and I keep saying that she never discussed an extra cost and that if she had done I would have cancelled the order straight away. I explain that because I cant afford the extra cost I'll have to cancel and can I get a refund on the fitting fee. She is very rude and tells me no.
So. Do you think I am entitled to a refund or part refund of the £45? I know she has incurred a cost ordering in the lenses. She didn't tell me how much extra it would cost or I would have cancelled. We paid £45 for on going fitting not lenses and we haven't had that.
Thoughts please and anyone with legal knowledge please advise before I write my letter to her!
After discussion with my optician about contacts for my daughter it was agreed that we would go ahead and order some for her. We discussed price (£25pm) and that because of my daughters prescription that stock lenses may not be strong enough.
The optician needed a £45 fitting fee paid up front but explained this would be on going over the next few weeks until she found the right lenses for my daughter and had practised with her putting them in and taking them out.
The first fitting session took place and lasted about half an hour and it was decided that the lenses were no good and some tailor made ones would need to be ordered.
After 2 weeks I rang up to see what was happening and to find out if there would be any extra cost incurred to which the receptionist told me she didn't think so.
A week later they ring to say the lenses are in and I again say can you confirm price please as you were going to let me know, again the receptionist says she doesn't think they will be any extra than the £25.
5 minutes later the optician herself rings and says there is an extra cost, they will now be £35pm. I say this is too expensive and why was this not discussed earlier and that I cant afford this extra amount. She gets really shirty saying she's ordered them in at a cost to her and I keep saying that she never discussed an extra cost and that if she had done I would have cancelled the order straight away. I explain that because I cant afford the extra cost I'll have to cancel and can I get a refund on the fitting fee. She is very rude and tells me no.
So. Do you think I am entitled to a refund or part refund of the £45? I know she has incurred a cost ordering in the lenses. She didn't tell me how much extra it would cost or I would have cancelled. We paid £45 for on going fitting not lenses and we haven't had that.
Thoughts please and anyone with legal knowledge please advise before I write my letter to her!