Houthakker
A Happy Wanderer
- Location
- Lancashire coast
Ordered a video doorbell from Amazon, but when it arrived we decided it wasn't for us. No problem, we can return it (Prime member)
Smooth process, click return on the order, they text you a QR code, take package along to local shop, scan QR code and get a printed label, shopkeeper scans parcel and gives you a receipt. Acknowledged by Amazon same day and credit card refunded a few days later.
Then 3 weeks later I get an e-mail from Amazon saying the parcel contained 3 books and a DVD box set and they are going to recharge me the £99 for the doorbell. I have tried chat and speaking to someone and they are adamant that the contents were wrong and will recharge me. There is no way I can prove what was in the parcel so doesn't look like I've anywhere to go.
Anyone else had any problems with them?
Smooth process, click return on the order, they text you a QR code, take package along to local shop, scan QR code and get a printed label, shopkeeper scans parcel and gives you a receipt. Acknowledged by Amazon same day and credit card refunded a few days later.
Then 3 weeks later I get an e-mail from Amazon saying the parcel contained 3 books and a DVD box set and they are going to recharge me the £99 for the doorbell. I have tried chat and speaking to someone and they are adamant that the contents were wrong and will recharge me. There is no way I can prove what was in the parcel so doesn't look like I've anywhere to go.
Anyone else had any problems with them?