Ah, yeah. While it wasn't that bad, I do remember they had to wait to confirm initial payment hit their bank account, which was a PITA the first time I'd hoped to pick one up.... they didn't mention to maybe sign up on a weekday, in working hours, etc. It did feel a little one-woman-band operation... lovely, very helpful woman, but not a fleshed out operation. But after that, it was fine, and she continued to be very helpful the couple of times I'd needed to call the helpline. I don't remember any ID scans being involved.
I don't think I had the best use-case for this service!
Overall it was worth doing (as it meant I could do a nice ride with family, and get a long test-ride, for not absurd money), but the admin was a disaster.
I've talked about the sign-up process. Waited 3 days (multiple checks) before I could reserve a bike from BTM. Then I couldn't return it due to no empty docks, so it's now in my home station's dock, 60 miles away :P Now that could be due to a huge sunny weekend surge in demand for the exact weekend I wanted it, c'est la vie.
Returning it required extensive telephone support, due to a dodgy keypad (and probably other IT-type issues at their end). Stressful process, hanging around a station at night (well away from the entrance), and worried I'd be lumbered with the thing for an indefinite/costly period.
CANNOT FAULT their telephone support - short waiting times, very helpful. But I shouldn't have needed them as much as I did ...
As I said, I'm sure
I wasn't using the service as intended. Lesson learned.
So I'm curious to know how happy customers use them.
@mitchibob ? I assume you use them in London, so experience might be very different? (e.g. how many docks are close to you?) I think I've got 360 days membership left, so I'm not ruling out using it again.