AO.com

[Chris S]

Has anybody else had any dealings with AO.com?

I've just ordered a fridge-freezer from them. Shortly afterwards I got a phone call from them asking me to confirm my email, postcode, phone number, etc. They then went on about all the benefits I got from buying with them, free delivery, 12 months warranty, extended warranty, etc.

I was then told that they needed my bank sort code. I assumed this was another security question so gave it to them and was then asked for my account number. I told them that I'd already paid and asked what they wanted it for. The person on the other end got rather flustered and said it was for the extended warranty. I hadn't even said that I'd wanted it.

I suspect they're heading for a deluge of complaints from people who've been sold extended warranties without realizing it.

 

[vickster]

Got a fridge freezer from them, needed in a hurry, ordered 5pm Saturday, delivered 10am Sunday. No complaints, Currys and John Lewis had no delivery slots for a week. No such contact or questions from what I recall, just paid on credit card, ordered online

I think they need a signature for direct debit no?

 

[The Jogger]

Was it really AO.com? That is what I'd be wondering in my paranoid mind or is it?

 

[screenman]

We have used them many times, always a faultless experience.

 

[newfhouse]

I also bought a fridge freezer recently. Very slick, good communications, no attempt to sell warranties, no bank details requested. Twenty minute warning from the delivery driver turned into an hour but still well within promised delivery window.

 

[classic33]

I'd be checking with the bank after a call like that. Whether I gave them any details in the call or not. Often taken as you okaying any such transaction.

 

[Smokin Joe]

Sounds like you may have been hacked and it was a scammer trying to get your bank details. If you have a phone number for the company I'd give them a ring and check.

 

[Leedsbusdriver]

Having bought from AO.com,i can confirm that you do get a phone call shortly after you place an order. But in my case it was just to confirm what you have just ordered and delivery details. No attempt was made to sell a warranty.

 

[r04DiE]

Agree with everybody else. I bought from them with no such experience; all smooth and no attempts to sell me anything other than the washing machine I wanted. Call your bank.

 

[Accy cyclist]

I haven't had any dealings with them but i like their little ditty at the end of their averts.

View: https://www.youtube.com/watch?v=xPxsS_-LTe0

 

[DCLane]

I've had a follow-up phone call asking if I wanted an extended warranty - but no 'presume you want one and go through the details'.

Rather than a hack suggestion it seems like it's someone trying to get their warranty sales up in AO's call centre .

 

[raleighnut]

^^^^^^^^^+1
Extended warranty's are daft anyway, things either pack up soon after you bought them or last for their 'service life' which is always longer than any warranty they'll flog you.

 

[I like Skol]

^^^^^^^^^+1
Extended warranty's are daft anyway, things either pack up soon after you bought them or last for their 'service life' which is always longer than any warranty they'll flog you.

Just had a 4yr old Dyson vac replaced under warranty so things don't always fail as described. Still never purchased an extended warranty because statistically you are doomed to lose out on these. Luckily Dyson give 5yrs as standard.

 

[steve50]

Has anybody else had any dealings with AO.com?

I've just ordered a fridge-freezer from them. Shortly afterwards I got a phone call from them asking me to confirm my email, postcode, phone number, etc. They then went on about all the benefits I got from buying with them, free delivery, 12 months warranty, extended warranty, etc.

I was then told that they needed my bank sort code. I assumed this was another security question so gave it to them and was then asked for my account number. I told them that I'd already paid and asked what they wanted it for. The person on the other end got rather flustered and said it was for the extended warranty. I hadn't even said that I'd wanted it.

I suspect they're heading for a deluge of complaints from people who've been sold extended warranties without realizing it.

Alarm bells should have started ringing the minute they asked for your sort code and even moreso when they asked for your account number, it does sound as though someone has got hold of the information relating to your purchase from AO and they have tried to get hold of your account details in an effort to relieve you of your hard earned. I would get in touch with your bank asap and tell them what has happened for peace of mind. You should never give your bank details over the phone or by email to anyone.

 

[Pale Rider]

You should never give your bank details over the phone or by email to anyone.

I tend to agree, although your sort code and account number appears on pieces of little-used paper called cheques.

It never seemed to be a problem when cheques were in common use.