Chris S
Legendary Member
- Location
- Birmingham
Has anybody else had any dealings with AO.com?
I've just ordered a fridge-freezer from them. Shortly afterwards I got a phone call from them asking me to confirm my email, postcode, phone number, etc. They then went on about all the benefits I got from buying with them, free delivery, 12 months warranty, extended warranty, etc.
I was then told that they needed my bank sort code. I assumed this was another security question so gave it to them and was then asked for my account number. I told them that I'd already paid and asked what they wanted it for. The person on the other end got rather flustered and said it was for the extended warranty. I hadn't even said that I'd wanted it.
I suspect they're heading for a deluge of complaints from people who've been sold extended warranties without realizing it.
I've just ordered a fridge-freezer from them. Shortly afterwards I got a phone call from them asking me to confirm my email, postcode, phone number, etc. They then went on about all the benefits I got from buying with them, free delivery, 12 months warranty, extended warranty, etc.
I was then told that they needed my bank sort code. I assumed this was another security question so gave it to them and was then asked for my account number. I told them that I'd already paid and asked what they wanted it for. The person on the other end got rather flustered and said it was for the extended warranty. I hadn't even said that I'd wanted it.
I suspect they're heading for a deluge of complaints from people who've been sold extended warranties without realizing it.