Bonj you are correct about the PC W*rld & Dixons connection, the funny thing was that I had seen the price difference online before we had gone to said 'shop'(Mrs. tdr1nka was looking at the same laptop)and PC W*rld were doing an 'if you can find a better price elsewhere, we'll refund the difference' promotion, which didn't exclude Dixons in the small print.
As I have never and will never buy from electrical shops like these it was completely by fluke I got the chance to stick my oar in.
Mrs. t got a replacement laptop and I got in a good constructive rant, in a store full of customers, on the state of 'so called' customer service in these high street bordellos of overpriced trinkets!
Thank you PC W*rld & Dixons!