Bkool Smart bike won't shift gears

[l34hcim]

Hello,

I have just bought a Bkool Smart bike. I am having issues changing gears in the Bkool software - Cycling/Fitness. What I have tried:

1. Bluetooth paired my Android smartphone.
2. ANT+ paired my Android Smartphone.
3. Bluetooth paired my Macbook Pro.
4. ANT+ paired my Macbook Pro.
5. Updated my bikes firmware with the Bkool Toolkit app for Android.
6. Contacted Bkool support. They were aware of the issue when connecting with Bluetooth. It should work with ANT+ - it doesn't.

Is there anyone out there, that has some good advice and maybe a solution that works?

Thnx in advance,
Michael

 

[CXRAndy]

You're the first person I've heard of getting the Bkool bike. I wish you well in repair or refund

There are several better known bikes Tacx, Wahoo, Wattbike, Stages

 

[l34hcim]

Maybe there are better alternatives, but that doesn't solve my current issue. I am in touch with bkool support, but gave it a shot in this forum.

 

[mjd1988]

Unfortunately bkool support is notoriously poor, I don't know if they are in charge of the hardware anymore or whether they sold that

https://www.cyclechat.net/threads/bkool-faq.191965/page-13#post-6631465

Might be worth posting for the bkoolers in case they can help