Boardman urb 8.9 (2021) How do you adjust belt tension?

[Guybrush]

Hi, I bought this bike a couple of months ago, but the gates carbon belt keeps skipping when i pedal. I know I need to tighten the belt, but I can't seem to find how to do it.

So I'm wondering if someone here knows, and can help me?

 

[Cycleops]

Apparently you adjust it after checking with the Gates Carbon Belt app on your phone (Playstore). I imagine the adjustment itself would be similar to this bike:


View: https://youtu.be/ThqSoNUCIYM?si=zcF9itGc6SABvVXp




Hello and to the forum.

 

[Guybrush]

Apparently you adjust it after checking with the Gates Carbon Belt app on your phone (Playstore). I imagine the adjustment itself would be similar to this bike:


View: https://youtu.be/ThqSoNUCIYM?si=zcF9itGc6SABvVXp

View attachment 708757


Hello and to the forum.

Thank you 🙂. I have the app, and I think I've seen every video about adjusting the belt tension, including the one you posted. But none of them sadly are them same ones as my bike.

 

[vickster]

Hi, I bought this bike a couple of months ago, but the gates carbon belt keeps skipping when i pedal. I know I need to tighten the belt, but I can't seem to find how to do it.

So I'm wondering if someone here knows, and can help me?

Take it back to Halfords, they can sort it as part of the ~6 week service

 

[Cycleops]

I suspect it's a eccentric bottom bracket rather than moving the rear axle for belt adjustment so if you don't feel competent to tackle that better leave to Halfords as Vicky suggested. I'd suggest you research it and familiarise yourself with the procedure if you don't want to be taking it back to Halfords all the time, should be very straightforward. The belt should settle down over time so shouldn't need so much attention in future.
This is for a different bike but shows how the eccentric BB works.


View: https://youtu.be/M7Z0pAWMa0s?si=ixphsJee5PvuJ2dM

 

[DorsetPootler]

I have that bike, and had to adjust the factory set tension as I felt it was too high. The bike came with a big Allen key, which can be used to loosen (a bit) the bolts on the eccentric bottom bracket. Another Allen key can be inserted in one of the adjustment holes, and gently tapped with a hammer to rotate the bracket in the appropriate direction. Then tighten the bolts. This was several years ago, no problems with belt tension since then.

I went for a 1cm depression of the belt at the midway point when using a finger to push the belt down. Tried the app, but gave up with it due to inconsistent results.