- Location
- London
Anyone any experience of them?
Been trying to sort out an incredibly simple matter for my mum with them and find them appalling - quite possibly worse than the notorious npower of old.
Won't bore you folks with the long sorry mess - let's just say long long waits for call centre, useless unempowered staff when you get them who can't do anything, tell you things have been done when they haven't, same pattern repeated in online chat, with the added bonus of robots. Lies through both channels. Appointments broken.
Have I been unlucky?
Anyone got any hot tips for actually getting through to a person quickly who can actually see the account and its history and do something very simple with it?
At the moment the only way forward seems to be to shift the supplier - not necessarily for savings, just to have a supplier that listens, communicates, has half a brain and systems that work.
Been trying to sort out an incredibly simple matter for my mum with them and find them appalling - quite possibly worse than the notorious npower of old.
Won't bore you folks with the long sorry mess - let's just say long long waits for call centre, useless unempowered staff when you get them who can't do anything, tell you things have been done when they haven't, same pattern repeated in online chat, with the added bonus of robots. Lies through both channels. Appointments broken.
Have I been unlucky?
Anyone got any hot tips for actually getting through to a person quickly who can actually see the account and its history and do something very simple with it?
At the moment the only way forward seems to be to shift the supplier - not necessarily for savings, just to have a supplier that listens, communicates, has half a brain and systems that work.