I'm not suggesting you got virgin or bt (you've gone with BT), but this sort of nonsense propaganda that other people quote around the internet that used to go on so people like you actually believe it really annoys me. It's not true at all, Sky Sports 1-5 HD exist on Virgin media (extra £7 a month). It's a complete fable and lie that gets repeated so Sky get even more business.
Broadband & TV quandary
- Thread starter vickster
- Start date
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I'm not suggesting you got virgin or bt (you've gone with BT), but this sort of nonsense propaganda that other people quote around the internet that used to go on so people like you actually believe it really annoys me. It's not true at all, Sky Sports 1-5 HD exist on Virgin media (extra £7 a month). It's a complete fable and lie that gets repeated so Sky get even more business.
OP
OP
vickster
Squire
That must have changed because it certainly wasn't the case when I switched from Virgin to Sky to get HD sports. Virgin still costs more and with IME shoddy treatment of existing customers
They claim I can get 70meg BB, I have never seen anything like that regardless when I run a speedtest
Of course it wasn't the case - sky did it deliberately to get your custom for that exact reason. Sky tried their best to withhold the HD channels for as long as possible and were effectively forced to cede Sky Sports 1HD and Sky Sports 2HD. By the time they had done that Sky Sports 3HD, 4HD had already launched and the two sides eventually had better relations and 3,4,5 were added in HD nearly a couple of years ago. Hell we even have Sky News HD now!
I get exactly what it says on the tin from virgin broadband wise. I might be lucky as I'm on a superhub 2. The thing I don't like about virgin media's broadband is the dishonest cycles of 'upgrades' we go through. They are promising me once more 150Mbs downstream 'free upgrade', well that's great you might say. Originally the promise was I'd have it Q4 last year (their checker), but this date keeps on changing into 2016 and is now not even 2016, but may not happen to February 2017. Been through this twice before with them where they announce free grandiose upgrades that are delayed by 18 months to 2 years on the timetable they post.
BT service is fine. I value upload more than download so would actually rate it as better.
Why would you? They sell tv, broadband, telephone and so on.
I disagree about the sustainability of the business model you are proposing for virgin media, but that's really outside the remit of this thread.
OP
OP
vickster
Squire
I have no idea what you mean by that. I just think Virgin are less good than Sky, cost and service wise
Anyhow, I'm sorted once Virgin is cancelled
Good.
awomaninsane
Senior Member
- Location
- Under the wings of the Angel
I'm with talktalk. I get broadband, telephone and plus tv for £20pm. It includes some sky channels but not sky sports. If anyone is looking for a good cheap package I'd recommend them.
John the Monkey
Frivolous Cyclist
- Location
- Crewe
BT here, although for the Broadband only.
IME, the service is very good, but the customer service is dreadful. (This is why we no longer have television from BT). Our TV box developed a fault receiving signal, so I tested it on the other (known to be working) aerial in the house, as well as testing a TV on the box' aerial. That done, I explained the situation, and my testing, to BT, and asked for a replacement box (we'd been customers then, I think, for five years or so).
BT wouldn't change the box without an engineer visit, so not only would we have had to wait in for them, but they'd have charged £150 for the visit if they decided that the box wasn't faulty. (I was confident in my diagnosis, but by this point, less confident in BT and their staff) so I told them to cancel the subscription and forget it.
The broadband is reliable and very fast, but the call centre is difficult to reach, limited to dealing with you in a scripted way that gives the agents very little discretion in their dealings with you, and things get pricey if they decide that the issue isn't with their equipment.
IME, the service is very good, but the customer service is dreadful. (This is why we no longer have television from BT). Our TV box developed a fault receiving signal, so I tested it on the other (known to be working) aerial in the house, as well as testing a TV on the box' aerial. That done, I explained the situation, and my testing, to BT, and asked for a replacement box (we'd been customers then, I think, for five years or so).
BT wouldn't change the box without an engineer visit, so not only would we have had to wait in for them, but they'd have charged £150 for the visit if they decided that the box wasn't faulty. (I was confident in my diagnosis, but by this point, less confident in BT and their staff) so I told them to cancel the subscription and forget it.
The broadband is reliable and very fast, but the call centre is difficult to reach, limited to dealing with you in a scripted way that gives the agents very little discretion in their dealings with you, and things get pricey if they decide that the issue isn't with their equipment.
OP
OP
vickster
Squire
I spoke to Virgin and apparently I'm under contract until mid July having signed a new contract last year. And despite being a customer for 10+ years, they wouldn't end the contract a month or two early. Further vindication of my decision. I've just pushed the BT installation back
John the Monkey
Frivolous Cyclist
- Location
- Crewe
Admittedly it's nearly 10 years ago now, but Virgin's obduracy is the reason that we're currently with BT. We moved house, and having been customers of first NTL, and then Virgin for a long time, I wanted to keep our NTLWorld email addresses (NTL having recently been taken over by Virgin at the time).
Despite me saying quite clearly that retaining our email addresses was the only thing that would keep me as a customer, Virgin were insistent that those would be deactivated, and we'd all get new Virgin email addresses if we stayed with them.
fossyant
Ride It Like You Stole It!
- Location
- South Manchester
The only issue with BT I have is the Home Hub 5. It's a nightmare to get through the bloody firewall to use an IP Camera or my Seagate Drive from outside home - can't for the life of me get through, even with port forwarding. The earlier home hubs are fine.
Wafer
Veteran
- Location
- Somerset/Devon border
BT are an utter nightmare, be prepared for everything to go wrong and to get no help what-so-ever and for them to then charge you for their faults....
When we got FTTC in the area I was looking at BT Sport packages for Rugby. In the end we've not bothered. Through Sky it's too expensive, wouldn't touch BT with someone elses barge pole due tot he shocking services we've had form them (an example was it took them 3 weeks to get us up and running when we moved house, despite giving them plenty of notice. The problem was the previous owner had BT business and that apparently confused them no end...), Plusnet are a BT Group company and Talk talk are, well, talktalk....
We got phone and Internet via Zen, not the cheapest but it's worked well and get BT Sport on tablet and stream that to Roku connected to the TV. probably doesn't help with Sky Sports though...
When we got FTTC in the area I was looking at BT Sport packages for Rugby. In the end we've not bothered. Through Sky it's too expensive, wouldn't touch BT with someone elses barge pole due tot he shocking services we've had form them (an example was it took them 3 weeks to get us up and running when we moved house, despite giving them plenty of notice. The problem was the previous owner had BT business and that apparently confused them no end...), Plusnet are a BT Group company and Talk talk are, well, talktalk....
We got phone and Internet via Zen, not the cheapest but it's worked well and get BT Sport on tablet and stream that to Roku connected to the TV. probably doesn't help with Sky Sports though...
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