Brooks Customer care

[stevevw]

I would like to say a big thank you to the fine people at Brooks England Ltd. for their wonderful service.
I managed to snap the adjuster pin on my B17, so contacted Brooks to enquire if they would repair it for me. They replied with a very nice email saying they could and quoted me a very reasonable price including return postage. So I put a wrap of bubble wrap round the saddle and put it in a jiffy bag with a covering letter and put it in the post.
Well today I received a parcel from Brooks with a nice label on the front showing a picture of J. B. Brooks and on opening the outer box was amazed to see a lovely printed Brooks envelope with a copy of the invoice and a very nice typed and hand signed letter inside. next was a piece of corrugated cardboard that had been hand covered in blue tissue paper. Under this in amongst yet more tissue paper was a Brooks plastic bag containing my repaired saddle wrapped in thin foam.
The saddle had not only been repaired and retensioned but polished too. What a joy to deal with a company that not only takes pride in their work but presents it in such a nice way. WELL DONE BROOKS

 

[Hicky]

Something not often seen nowadays......bought a B17narrow(my first brooks) at lunchtime today!

 

[stevevw]

After plenty of proofhide and 500 miles of breaking it in and you will never use another saddle.

 

[alecstilleyedye]

how much did they charge, out of interest?

 

[stevevw]

£20

 

[alecstilleyedye]

cool. i got a brooks b17 with a knackered tension pin along with a seat post for a tenner from lbs, so an extra £20 still makes it a good buy…

 

[steveindenmark]

I had the same problem and contacted them from Denmark. I sent the saddle over and they fixed it and sent it back, free of charge. Excellent service.

Steve

 

[biggs682]

shame more companys are not like this still