NewWheels2017
New Member
- Location
- London
Thank you in advance for reading or replying to this.
RE: Question about how long a bike wheel should last for before it splits
I decided to start cycling to work in July 2017. In that month I bought the 'Carrera Crosscity Folding Electric Bike 2017' from Cycle Republic.
It was all working fine until February 2019 (about 19 months later) when the back wheel split.
I phoned a Halford's store to ask how much a new wheel would cost, and they asked me if I had visited the store earlier to ask the same question, as some else had reported the exact same issue with the 'Carrera Crosscity Folding Electric Bike 2017' and they were aware that there was a backlog of orders for the back wheels for this particular model.
I ended up booking an appointment with Cycle Republic for repair, and they informed me that my only option was to buy a replacement back wheel, which was £150 (this is because it is an electric bike and the motor is built into the wheel).
When I collected the bike, and asked for the wheel with the split rim back, the nice chap who gave me my repaired bike back said he didn't know which one was mine because they had two wheels in the store with split rims from a 'Carrera Crosscity Folding Electric Bike 2017' as they had also carried out a replacement on another customer's bike that day.
At this point it seemed like the split might be more related to do with a poor built quality than my usage. My cycle commute is about 15 minutes, which I make everyday weekdays, apart from Dec/Jan.
Cycle Republic customer service has told me that they aren't aware of any issue with the 'Carrera Crosscity Folding Electric Bike 2017' and that the split rims occur with normal use, and are more likely to occur with electric bikes and bikes with 20" wheels.
Has anyone else had this issue with a split rim on a electric/20" wheel bike after 19 months? And/or would this be considered reasonable a wheel to only last 19 months?
Keywords: Carrera Crosscity Folding Electric Bike 2017 Splitting split cracki cracked rims wheel
https://www.cyclerepublic.com/carrera-crosscity-folding-electric-bike.html
RE: Question about how long a bike wheel should last for before it splits
I decided to start cycling to work in July 2017. In that month I bought the 'Carrera Crosscity Folding Electric Bike 2017' from Cycle Republic.
It was all working fine until February 2019 (about 19 months later) when the back wheel split.
I phoned a Halford's store to ask how much a new wheel would cost, and they asked me if I had visited the store earlier to ask the same question, as some else had reported the exact same issue with the 'Carrera Crosscity Folding Electric Bike 2017' and they were aware that there was a backlog of orders for the back wheels for this particular model.
I ended up booking an appointment with Cycle Republic for repair, and they informed me that my only option was to buy a replacement back wheel, which was £150 (this is because it is an electric bike and the motor is built into the wheel).
When I collected the bike, and asked for the wheel with the split rim back, the nice chap who gave me my repaired bike back said he didn't know which one was mine because they had two wheels in the store with split rims from a 'Carrera Crosscity Folding Electric Bike 2017' as they had also carried out a replacement on another customer's bike that day.
At this point it seemed like the split might be more related to do with a poor built quality than my usage. My cycle commute is about 15 minutes, which I make everyday weekdays, apart from Dec/Jan.
Cycle Republic customer service has told me that they aren't aware of any issue with the 'Carrera Crosscity Folding Electric Bike 2017' and that the split rims occur with normal use, and are more likely to occur with electric bikes and bikes with 20" wheels.
Has anyone else had this issue with a split rim on a electric/20" wheel bike after 19 months? And/or would this be considered reasonable a wheel to only last 19 months?
Keywords: Carrera Crosscity Folding Electric Bike 2017 Splitting split cracki cracked rims wheel
https://www.cyclerepublic.com/carrera-crosscity-folding-electric-bike.html