CC password problem...........advice wanted

[Dave7]

I posted something similar some time ago but am no nearer to a solution.
Using my mobile I cannot log on.
CC asks for my password which I type in......it then tells me it is incorrect (even though I am certain it's not).
Using my computer is no problem as it remembers me.
I can't change the password without telling CC what the existing password is..........which it doesn't accept.
I have thought of re-joining with a different password.........but I would lose all my history etc.

Any suggestions ???

 

[Drago]

Tried using your finger?

 

[raleighnut]

hit the 'forgot your password' button then when they e-mail you a new one log in with that? Don't forget it'll change it on every device though

 

[Markymark]

Wipe the browser cache of your phone?

 

[Bimble]

Wipe the browser cache of your phone?

That should help.

If it doesn't, what make / model is your mobile and what web browser does it use?

 

[Ian H]

If you've actually forgotten your password you can find it on some browsers, though not, I think, the MS ones. Otherwise, as above, password reset.

 

[Dave7]

hit the 'forgot your password' button then when they e-mail you a new one log in with that? Don't forget it'll change it on every device though

That is a new one on me (as a technophobe)...........where is the "forgot your password" button ?

 

[Dave7]

Wipe the browser cache of your phone?

You are now speaking a foreign language............please explain in 10 year old type language (and even that may be beyond me )

 

[raleighnut]

That is a new one on me (as a technophobe)...........where is the "forgot your password" button ?

On the 'Login' page

 

[Dave7]

That should help.

If it doesn't, what make / model is your mobile and what web browser does it use?

More foreign language
Phone is a Samsung Galaxy Ace.
Daft question..............how would I know what web browser it uses ?.......I think its google as that is what shows up a lot.

 

[Dave7]

On the 'Login' page

Thanks..........I will dip my toe in the water and try that.

 

[Markymark]

You are now speaking a foreign language............please explain in 10 year old type language (and even that may be beyond me )

Your browser, app on your phone that does internet, keeps all sorts of stuff. History of webpages you've visited, stuff you've entered etc. Somewhere in the settings (where will depend on your phone make and model) will be an option to clear it. It then deletes everything your phone has stored so every page then visited will be like visiting from new. Yoy will need to Google where the option to do this is for your particular phone.

If it was my phone I would google "clear browser cache on iPhone 6"

 

[roadrash]

bloody hell, I cant believe @Markymark uses an old iPhone 6

 

[Markymark]

bloody hell, I cant believe @Markymark uses an old iPhone 6

iPhones are amazing, love my 6. But haven't felt a need to upgrade yet but it's in the water.

 

[Spinney]

iPhones are amazing, love my 6. But haven't felt a need to upgrade yet but it's in the water.

If it's in the water you'll need a new one pretty sharpish!