Chain Reaction Cycles

[Spoked Wheels]

They just upgraded their website and with that all my previous order records, wishlist, etc, have gone.

I'm pretty sure they could have kept all this information if they wanted to.

Previous orders can be useful when you want to order the same item you have ordered in the past. Very handy. There are a few other reasons I can think of too.

I can't think of any other internet place that have upgraded their website and did not transfer the old records.
They want us to contact customer services if you want information about your old orders, imagine if everybody just ask for details of one order, how busy customer services would be

 

[anyuser]

One of my delivery addresses has gone too....

 

[just jim]

Why do they have to keep mucking about with everything?

 

[swee'pea99]

Why do they have to keep mucking about with everything?

That's kind of the covers-everything slogan of the Grumpy Old Man, isn't it?

 

[Shut Up Legs]

I still have my delivery address, but the previous order history is gone . I tried using their contact link to ask them to restore it, but the link isn't working.

 

[Tanis8472]

euch, blue on black.

I guess they have not heard about access for all. That is a colour combo that is bad for colour blind folk

 

[T.M.H.N.E.T]

People use the website? I treat CRC like an LBS

 

[Tanis8472]

How's that then! Never go in

 

[phil_hg_uk]

They are probably migrating the data across as I get different sever errors here.

 

[yello]

^^^ Yep, there are any number of reasons for historical data not to be there so don't fear the worst.

For instance, they might be using new data structures which required the old stuff to be converted before reloading. If there's a lot of historical data then that could take a long time. As I recall, when Garmin moved to their new servers/website (was it motion based to connect or something????), the data transition took weeks, if not months. It can be a time consuming process.

 

[helston90]

It gets worse than that- my computer at work doesn't like their new site at all and crashes on me every time, I have to wait until I get home to look, that just leaves me with wiggle, j e james, wheelies, planet x..... on second thoughts I'll survive.

 

[Spoked Wheels]

^^^ Yep, there are any number of reasons for historical data not to be there so don't fear the worst.

For instance, they might be using new data structures which required the old stuff to be converted before reloading. If there's a lot of historical data then that could take a long time. As I recall, when Garmin moved to their new servers/website (was it motion based to connect or something????), the data transition took weeks, if not months. It can be a time consuming process.

In my experience data conversion is done before the new system goes live. In this case they gave little priority to order history and only did the customer account details.

I got an email from them that they will begin to transfer order history, latest first. When is that going to happen? Not sure, neither whether the full order history will be transferred.

 

[yello]

I got an email from them that they will begin to transfer order history, latest first. When is that going to happen? Not sure, neither whether the full order history will be transferred.

There's your answer then. The history has been kept, so fear not. It'll just take them some time to get it loaded.

If you've any experience of IT projects, and it sounds as though you have, you'll be aware that things don't always, achem, 'go to plan', so to speak. If it's like any project I've been involved with, it's the new whizzo front-end features (invariably sales related/driven) that get concentrated on, tested and talked about. The back end stuff, the legacy data etc is forever the neglected, red-headed stepchild. Doesn't make it right of course.

 

[asterix]

Sack the technical director. That's what we'd have done.. did..

 

[yello]

Though in fairness asterix, Chain Reaction may have planned it this way. Or had to reschedule implementation, or discovered a problem with the data migration but gone ahead with the other phases, or any number of other things.

The important thing is that they have not lost the data and do intend to bring it over. I'd agree 100% that it's less than ideal, and certainly not the way I'd do it (I'd aim for as seamless as possible a change over), but there you go.

For all we know, it was a contracted out task, the contractors dropped the ball and are getting a right good talking to as we speak. Again, doesn't help CC clients.