Changing internet supplier

[Beebo]

Im trying to cancel BT or negotiate a new contract for my full fibre ultra fast internet.
the best BT can quote me is £61.99 for the package i want. And ive been a customer for over 10 years.
New customers would get it for £31. I just spent half an hour chatting to them but they will not budge. Even said they know they are not cheapest but pride themselves on customer service. They said their cancellation team won’t go any lower.
i can get Sky fibre for £20.
Does anyone think its worth pushing BT, will they drop to meet my demands or should i go to sky? Are sky ok? I work from home so need 100% reliable internet. I have no issue with BTs service other than cost, which just seems very high.

 

[midlife]

Virgin uses its own fibre while BT uses openreach. Sky uses open reach iirc to so should be able to migrate.

 

[Sharky]

Have no answers, but who is your email provider? If BT, like I am, don't know what happens to historical emails if you close your internet account.

Do you have any family mobiles? You might get a better deal if you bundle all the family mobiles onto the same BT (or EE) account.

 

[Ming the Merciless]

Leave BT. It’s what I did last year. You need to swap every two years or so to get the best deals. Companies do not care about long term customers. Apart from Virgin you’ll be using openresch fibre anyway, who do the install if you don’t already have full fibre.

https://www.uswitch.com/broadband/campaign/deals/

£62 a month is outrageous unless you have 1 Tb / s connection.

 

[nogoodnamesleft]

Look at what alternatives you have carefully. eg I can get Full Fibre but not from BT. My only options are a couple of complete unknown companies with no track record I can find (ignoring limited "online reviews") or County Broadband. County Broadband were first to the village and apparently those who subscribed regret having done so.

 

[oxoman]

Virgin is great if there in your area. Sky has caught up fast as they were a bit slow for a while. Personally I'd jump ship for the best one that suits you.

 

[a.twiddler]

At one time Sky used to be amenable to threats of cancellation. The cancellation department used to miraculously come up with super deals but they became harder to negotiate with as time went by. In the end I gave up on them for TV and internet. I can't really give any advice apart from that loyalty counts for nothing nowadays apart from being a permit to milk customers for what they can get. They all have cancellation departments. It seems to be part of the business plan to string customers along for just that little bit longer while giving them the impression that they are doing you a huge favour.

For people who value continuity, who don't like change, it's not a good thing. The internet providers depend on that inertia to keep long term customers paying more bit by bit until they reach their break point and move on. You have to be prepared to shop around and be prepared to abandon your current provider when renewal time comes round. It's counter intuitive but you're almost always better off being someone else's new customer getting the benefit of some spurious introductory deal which is highly unlikely to still be there next time round. Curiously enough we have a good deal with BT at the moment. By the end of the year, it will probably be someone else. Internet providers, TV package providers, motor insurance providers, you name it, it all seems to be the same sort of racket.

 

[nogoodnamesleft]

Re:OP's BT challenge: If you want to stick with BT service and it's just the price, try EE. EE are BT but last time I spoke to them they really wanted me to go under them rather than BT (I didn't but EE are easier to deal with). Same company, same service but different sales groups.

 

[Beebo]

I change insurance companies every year.
But banks and utilities seem harder to churn each year.

 

[fossyant]

I have an older BT contract that includes lots of Mesh disks, and for some reason TNT sports for nothing extra.... - it's about £70 a month though, which is a lot, but it's always been expensive.

I'm waiting for full fibre to come in (we're on a build status) before I move as I am out of contract, but the TNT package I will see what I watch with the classics and the tour..

 

[Electric_Andy]

my partner tried this with VM. they said they couldn't offer anything cheaper. so she left. when she had got set-up with another ISP, VM rang and said they could do her internet for half their quoted price. but she didn't go back on principle

 

[ebikeerwidnes]

my partner tried this with VM. they said they couldn't offer anything cheaper. so she left. when she had got set-up with another ISP, VM rang and said they could do her internet for half their quoted price. but she didn't go back on principle

Yup - we were with Virgin for years
then Sky came ina lot cheaper
Told Virgin and they "could not go any lower" - so I went back to teh Sky kiosk and signed up
phone Virgin and told them and MAGICALLY they could go lower
the bloke said I should have spoken to him at the start as that price was always available to him
I told him that I had already rung the cancellation department but spoke to someone else who DID NOT HAVE that price

so - basically they were lying and assuming I would not switch

ours is up in a month or so

we witll switch to Sky unless the prices are a lot cheaper for Virgin - which they will not be

they take customers for mugs unless you change every 2 years - or whatever the contract period is


we could save a lot more but we like the whole TV, Telly and everything type packages

 

[All uphill]

I change providers of utilities regularly and generally can save a few quid. We're with Vodafone currently and pay £21 for a basic internet service.

 

[Gwylan]

Im trying to cancel BT or negotiate a new contract for my full fibre ultra fast internet.
the best BT can quote me is £61.99 for the package i want. And ive been a customer for over 10 years.
New customers would get it for £31. I just spent half an hour chatting to them but they will not budge. Even said they know they are not cheapest but pride themselves on customer service. They said their cancellation team won’t go any lower.
i can get Sky fibre for £20.
Does anyone think its worth pushing BT, will they drop to meet my demands or should i go to sky? Are sky ok? I work from home so need 100% reliable internet. I have no issue with BTs service other than cost, which just seems very high.

Silly question, are you married or co habiting?
Get your significant other to open the new, cheaper account.
When providers do that sort of promotion thing I tend to move just on principle. Usually to someone running a new customer only promotion.

The silliness is that then their marketing people claim to have generated all this new business. Also they expect to screw in years 2 and onwards.
Hey ho, we're just the suckers in the process.

 

[N0bodyOfTheGoat]

After ~20 years of quite poor landline BB through various suppliers (~25Mbps down, ~6Mbps up), NowTV for previous ~4 years, after testing Three 5G speeds on my mobile phone and getting good results (~250+Mbps down, ~30+Mbps up) we now use...

https://www.hotukdeals.com/deals/th...028-effective-price-ps292pm-with-code-4803951 (one-off fee of ~£90 for 5G SIM for ~2.5 years, 500GB quota per month that renews on 7th each month)

https://www.amazon.co.uk/dp/B0D33SC5HJ (5G home BB SIM router ~£190)

Gave notice to NowTV after trying new setup over Xmas.

NowTV for BB and phone would have cost £800+ until July 2028, we've now got Scancom SIM and router for ~£270 until summer '28.