PaulSecteur
No longer a Specialized fanboy
- Location
- Walsall, West Mids.
Hi,
About 2 months ago I bought a free view recorder from pc world. In that time it’s gone from perfect to having a hard drive that sounds like it’s on it’s way out, and having the picture freeze for half a second once every 30 seconds to 5 minutes.
“No problem" thinks me, just pop it back for a replacement or refund.
“Nope” says pc world. Either they or I can arrange for it to be sent back to be tested and repaired, but no replacement or refund.
Surely this can’t be right? My contract would be with pc world for a replacement or refund if it goes faulty.
Working the hours I do, I won’t get time to research this but I expect someone on here would have come up against it, and if you could point me to some legal babble I could print out and take I would be very greatful.
Thanks!
About 2 months ago I bought a free view recorder from pc world. In that time it’s gone from perfect to having a hard drive that sounds like it’s on it’s way out, and having the picture freeze for half a second once every 30 seconds to 5 minutes.
“No problem" thinks me, just pop it back for a replacement or refund.
“Nope” says pc world. Either they or I can arrange for it to be sent back to be tested and repaired, but no replacement or refund.
Surely this can’t be right? My contract would be with pc world for a replacement or refund if it goes faulty.
Working the hours I do, I won’t get time to research this but I expect someone on here would have come up against it, and if you could point me to some legal babble I could print out and take I would be very greatful.
Thanks!