Credit card data hacked

[Fastpedaller]

A heads-up to all to check their bank accounts for unusual transactions. Yesterday evening my Wife's watch bleeped and stated she'd just made a £25 payment to Apple/itunes. Seconds later another payment £100. She immediately froze the card from making online or card payments. The card was with her, and she used the telephone to then call them. They seemed very vague, and said they would issue a new card and set the investigation in place, but she should contact Apple/Itunes. As she hasn't ordered or ever paid them with the card, they surely aren't involved? The transactions show as pending, but the card provided say they can't be stopped! We do not place our full card details with any suppliers, and also don't trust the 'MS Edge' will save your details to this computer, so never allow it. Clearly the card provider has been hacked, or an insider has released data.

 

[nogoodnamesleft]

You need to be careful as such messages can come from sources that are just trying random phoner numbers/card companies.

On one of my numbers I periodically get text messages "A suspicious £137.63 payment has been made on your card to AirBnB. If this was not you click on this link to stop the payment" or "... call this number to stop the payment" (they vary a bit). And undoubtedly when you call they'd be taking you through security (card, etc.) - I've not called to test.

My phone never pings to say I've made a transaction (except through Apple Pay where vendor doesn't get the card number anyway).

Be careful it isn't just Phishing as it is a technique the Phish'ers use.

 

[Fastpedaller]

You need to be careful as such messages can come from sources that are just trying random phoner numbers/card companies.

On one of my numbers I periodically get text messages "A suspicious £137.63 payment has been made on your card to AirBnB. If this was not you click on this link to stop the payment" or "... call this number to stop the payment" (they vary a bit). And undoubtedly when you call they'd be taking you through security (card, etc.) - I've not called to test.

My phone never pings to say I've made a transaction (except through Apple Pay where vendor doesn't get the card number anyway).

Be careful it isn't just Phishing as it is a technique the Phish'ers use.

Good points, and indeed good advice. This wasn't phishing, it was from the credit card provider, and has shown on the online statement. When she phoned the card provider (using the phone number on the card) they confirmed the payments were pending, but said they couldn't stop them.

 

[nogoodnamesleft]

Additionally, card provider should be refunding the fraudulent transactions without any debate.

My cards have been hacked from online stores (both very reputable mainstream retailers) on two occasions. Both times I got notification from the companies saying they'd been victim of a hack and were investigating. Then card bill with fraudulent transaction, each transaction below £130 totalling around £1500. I call card company, no questions, they just stop the card and re-issue and read through each transaction "Was this you?" And I answer "No" and it immediately refunded, etc. (new card arrived 2 days later). Never any debate about are you sure or no "we'll have to investigate", they just refund every transaction I say wasn't me.

 

[annedonnelly]

That's why I use a different card (debit rather than credit though) for any online spending. It never leaves the house so if it's hacked it can only be an online transaction. If it has to be stopped and replaced I won't be inconvenienced by not being able to use my "outside" cards.

In addition the online card links to an account with no cash in it. If I'm going to spend anything online I transfer the amount I need before pressing the payment button. It's all a bit more hassle but it's worked well for me for years.