Credit where it's due

[Electric_Andy]

I was very pleasantly surprised by the post office this morning.
A while ago I sold a Nerf gun on eBay, I got £11 for it and it cost £9 to post. Fast forward to last week and the buyer says it's not arrived (2nd class, not tracked).

I issued a full refund, then filled out a claim to the PO and provided eBay item number and proof of postage (glad I kept the receipt).

This morning I had a letter from the PO apologising for letting me down. And enclosed was a cheque for £20.60!

I honestly expected either nothing, or a letter saying that the info I provided was insufficient and can I send them a blood sample and evidence of my great uncle's shoe size.

Well done post office!

 

[bikingdad90]

£9 to send a nerf gun? How flipping big and heavy was it!!

 

[sleuthey]

Coincidentally I sent a complaint to the RM today as today was the 3rd day this week where the sorting office did not send a postman/ woman to our road.

 

[Electric_Andy]

£9 to send a nerf gun? How flipping big and heavy was it!!

It wasn't heavy but the main bit was quite long. I ended up using a box that was too short and made an extension, so in the end the box looked like it wrapped up a house with a pointy roof. It was a modulus regulator

 

[biggs682]

I contacted a UK frame builder on 21/3/2022 via it's Instagram account hoping for a reply either today or tomorrow .

Just after 8 pm yesterday i was swapping messages with them and got all the answers i needed to make a decision re a bike i am looking at locally.

Some companies could learn from the small ones

 

[ianrauk]

Thats the way in life ain't it? Some are great, some not so.
Are you going to tell us the name of the frame maker?

 

[biggs682]

Thats the way in life ain't it? Some are great, some not so.
Are you going to tell us the name of the frame maker?

Not yet

 

[PaulSB]

I contacted a UK frame builder on 21/3/2022 via it's Instagram account hoping for a reply either today or tomorrow .

Just after 8 pm yesterday i was swapping messages with them and got all the answers i needed to make a decision re a bike i am looking at locally.

Some companies could learn from the small ones

Presumably you've made an error with the date? It is great service, no doubt about that but having been on the other end as a supplier responding to customers over the weekend I'm less sure it's great for the supplier.

When I worked I originally thought using all the available technology to respond quickly to a customer was the way to go. If I had my time again the phone would be switched off at 5.00pm Friday. Otherwise one quickly starts to work 24/7 but only get paid for 40 hours/week.

There's a lesson there for people as well.

 

[biggs682]

@PaulSB totally agree , I thought twice about replying as we are all allowed time away.

I did say thank you at the end of the messages which is the least I could do

 

[biggs682]

Are you going to tell us the name of the frame maker?

Frame maker was Rourke

 

[presta]

When I made a will last year it arrived like this:

I've also had medical records turn up in much the same state.

 

[Sterlo]

When I made a will last year it arrived like this:
View attachment 636587 View attachment 636588
I've also had medical records turn up in much the same state.

That would have been the postie seeing if it was worth getting on your good side so you might leave him something.