Customers today ( following on from Matt's thread)

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MarkF

Guru
Location
Yorkshire
I've no real need to know a name, but why are the name badges tagged to a breast?

People use your name in shops, wether customer or staff as it is a means of building rapport,
For sales staff it helps to become personal with the customer and make them feel like you care about them so they feel secure and trust that what you are saying is for their benefit as a friend so they will buy more stuff.

But we are all clued up nowadays, so I know salesman is not going to ask "Can I help you Sir", that is too easy to illicit a short and final negative response, he's now been trained to build up rapport. Unsolicited faux friendship p.i.s.s.e.s folk off. P.i.s.s.e.s me off anyway. Just gimme my stuff!
 

Sara_H

Guru
I don't like having a name badge, mine has my forename and surname on it.

In my job, people are often irrationally angry with me, I've been known to remove my badge and putting it in my pocket, I just don't want these people tracking me down.
 

Rickshaw Phil

Overconfidentii Vulgaris
Moderator
In a former role I used to have to wear a name badge even though my office only dealt with clients over the phone.:wacko: I wasn't allowed to keep it as a souvenir when I was made redundant either.:dry:
 

Maz

Guru
If your name's on the front of the building you work in, you're upper class,
If your name's on the desk you work at, you're middle class,
And if your name's on the shirt you wear, you're most deffo working class!


[No offence Sara_H, I luvya really]
 

summerdays

Cycling in the sun
Location
Bristol
I know some of the names of the staff in Aldi .... it's just something to do whilst queuing. I don't think I've ever used their name though occasionally have minor chit-chat with some of them.

I do have an ID badge but more often than not it's in my bag (otherwise I would never remember to take it out of the house - at least this way I have it when it's required).
 

dellzeqq

pre-talced and mighty
Location
SW2
I think sometimes people want to get past the transaction and treat people as individuals.
 

snorri

Legendary Member
Get a job that does not involve a name badge or stop being so fecking miserable and up your self.
Good to see you are in a more cheery mood now Noodley:smile::smile:
 

London Female

Über Member
I don't like having a name badge, mine has my forename and surname on it.

In my job, people are often irrationally angry with me, I've been known to remove my badge and putting it in my pocket, I just don't want these people tracking me down.

I started off with a badge with both my forename and surname on but when I was due to go to a local prison on placement, I got a new name badge with just my forename on and have just stuck to that one since.
 

Pat "5mph"

A kilogrammicaly challenged woman
Moderator
Location
Glasgow
I really don't like customers addressing me by my first name when I wear a badge.
Excuse me, do I know you?? xx(
Thankfully, I have to wear one only when on certain jobs. As others said, it might not even be my real name on it :laugh:
On the other hand, I would never dream of addressing a customer by his first name, or by the likes of "love, darling, dear, etc."
Quite like to call customers "Sir" or "Madame", do it a lot if waiting tables, when working behind a counter is maybe an overkill.
I understand "love" is an English (not Scottish) term for addressing random counter assistants, so I don't mind if I get called that ... but "pal"!! Pleaase!
"Darling" or "Pet" by women my contemporaries in age, or, worse, much younger :cursing:

A wee funny story about name badges:
was doing some casual shifts in a premises where the events manager has a thing for them.
He did not have my name in the badge box, so he gave me "Tracy".
I told him " 'cmon, when I open my mouth they will know right away I'm not a Tracy!" - I have got a strong foreign accent :smile:
So he said, yeah, well, have this one instead: the name was "Mairi".
Me thinking this was an Asian name, I said ok, that's better.
My colleagues soon put me right: it is in fact an old celtic version of Mary :rolleyes:
 

Pat "5mph"

A kilogrammicaly challenged woman
Moderator
Location
Glasgow
I think sometimes people want to get past the transaction and treat people as individuals.
No we don't, we just want to get to the end of the queue :tongue:
Managers and customers both don't like counter assistants/servers chitty chatting while there are others waiting.
 
Location
Edinburgh
In real life people generally don't use other people's first names that much. They just speak to each other without any reference marker whatsoever. It's one of the basic mistakes that those who fancy themselves as writers make when they churn out their novels. As an editor I spend endless hours taking out first-name references in dreadful dialogue:

'How are you, Derek?'
'Well, Keith, not too bad today as it goes.'
'Pleased to hear it Derek.'
'Thanks Keith.'
'No problem Derek.'

The chap that sits next to me at work talks like that when in a meeting.
 

DRHysted

Guru
Location
New Forest
I have always worked in jobs that require name badges, I just always managed to loose all of mine until they stopped issuing them.
I now work where I am required to have photo ID on display as part of my license to work. The ID card is on a lanyard around my neck which flaps about so I just happen to keep it tucked in my breast pocket.
Quite simply I only want people knowing my name if I give it to them, I've been traced home through work before, I'll take all steps to stop it happening again.
 
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