Customers today ( following on from Matt's thread)

[yello]

I remember a US immigration officer continually calling me Andy. It was irritating and got annoying, as anyone that knows me calls me Andrew. I wanted to suggest to him that if he was going to use my name then please not to shorten it. It felt like a liberty. But as he was the law and could 'throw my ass in jail' I decided to let it slide. Just that once of course.

 

[Arch]

To paraphrase an earlier poster (who in my opinion is not a nobber despite what the sainted Arch says (unless she knows other things about him/her)), if you are in a customer facing role and you are uncomfortable dealing with the public, then you should question whether you really should be in a customer facing role.

It's not whether someone is comfortable dealing with the public that's under discussion. It's the unnecessary use of names. In order to provide good customer service, all that is necessary is for the assistant to be polite, and helpful, pay attention to the customer in hand and get on with it. Similarly, all the customer needs to do is be polite and pay up. No names needed.

The nobber in question is fond of calling other people nobbers, so I think he'll cope.