Very true of a single LBS, they must survive by generating a club feel, with club rides etc.an easy way to make a small fortune as a ...(insert whatever type of shop here) .... shop owner is to start with a large fortune.
You may be wise to take your own advice
absolutely - but part of this is discounting to regular customers. Which is why Susie's cassette came with a free chain (retail £45) and why I pay three quid for Spesh red packet inner tubes. It's about turning out for school fetes with silly bike rides, running an e-newsletter, maintaining a website, remembering people by name, and, above all, getting a reputation for good service and friendliness - and that doesn't necessarily come naturally to people who go in to the business because they love bikes.Very true of a single LBS, they must survive by generating a club feel, with club rides etc.
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absolutely - but part of this is discounting to regular customers. Which is why Susie's cassette came with a free chain (retail £45) and why I pay three quid for Spesh red packet inner tubes. It's about turning out for school fetes with silly bike rides, running an e-newsletter, maintaining a website, remembering people by name, and, above all, getting a reputation for good service and friendliness - and that doesn't necessarily come naturally to people who go in to the business because they love bikes.
it's up to you to do the work. Find a bike shop that suits you. Purchase stuff from them. Be nice. And, maybe, they'll come to think of you as a valued customer.I wish I could find a place near Swanley/Hextable/Sidcup/Dartford(oh poo that place got demolished) that could provide this.
Recommendations inside a 5-10 mile radius. (the closer the better, I can run home)
That is so right and is also why a lot of Bike Shops over cook the club feel, isolating potential new customers.And, maybe, they'll come to think of you as a valued customer.
it's up to you to do the work. Find a bike shop that suits you. Purchase stuff from them. Be nice. And, maybe, they'll come to think of you as a valued customer.
For anyone sarf of the river, Pearsons would be my recommendation.I was genuinely after a recommendation. Sidcup Cyles have been hit and miss, Bromley Bike Co slightly better. Beyond that it's a schelp out to Sevenoaks unless anyone has a suggestion. A friend recommended a place in Stroud but it's a little too far away.