My LBS is a fairly big outfit, they have two branches, one in Glasgow and one about 30 minutes outside. Anyone from Glasgow probably knows who I'm talking about 
They have been very attentive when fitting me up for my bikes and have got great bikes that fit well from them.
We also now have two branches of Evans. So in an effort to support the 'little guy' I have spent a lot of money in this particular LBS, most recently buying a third bike from them (my cyclocross) and various parts and bits over the years.
So my cyclocross had done it's 100 miles and was due to go back in for it's first free service. They were advertising a winter service with new cables for £40, so I thought I'd put my road bike in given that the gearing was needing adjusted and I am mechanically challenged.
The cyclocross came out with the brakes SQUEALING and had to go straight back. When I picked up the roadie I asked the bloke if they had sorted the gearing and he just kind of shrugged and said, yeah probably. The bike looked, to be honest, untouched.
The gearing continued to worsen and I had to do something about it. Having had a couple of really positive experiences recently buying shoes and pedals at Evans (I had it in my head on the 2nd Jan I was going clipless and they were open) I reluctantly booked in for a Silver Service. When I called to find out what time to pick up my bike I was put through to the very friendly mechanic who gave me a full run down of everything.
Imagine my surprise when I pick up the bike and find the following:-
1) They had to replace one of the cables just replaced by LBS 2 months prior (included in cost so no financial reason for them to do this)
2) They had all sorts of time and parting advice about how to adjust the brakes etc if I didn't like their setup
3) The gearing is working beautifully with no need for parts or anything, shifting is crisp and smooth, and it no longer ghost shifts, skips etc.
4) They had stripped the chainset off and cleaned everything, it was absolutely immaculate.
I cannot praise them enough. I don't even know why I'm writing this thread, I just think Evans get a hard time on here and I avoided them because of that but their service was pretty amazing service
Btw it was Evans Braehead!
They have been very attentive when fitting me up for my bikes and have got great bikes that fit well from them.
We also now have two branches of Evans. So in an effort to support the 'little guy' I have spent a lot of money in this particular LBS, most recently buying a third bike from them (my cyclocross) and various parts and bits over the years.
So my cyclocross had done it's 100 miles and was due to go back in for it's first free service. They were advertising a winter service with new cables for £40, so I thought I'd put my road bike in given that the gearing was needing adjusted and I am mechanically challenged.
The cyclocross came out with the brakes SQUEALING and had to go straight back. When I picked up the roadie I asked the bloke if they had sorted the gearing and he just kind of shrugged and said, yeah probably. The bike looked, to be honest, untouched.
The gearing continued to worsen and I had to do something about it. Having had a couple of really positive experiences recently buying shoes and pedals at Evans (I had it in my head on the 2nd Jan I was going clipless and they were open) I reluctantly booked in for a Silver Service. When I called to find out what time to pick up my bike I was put through to the very friendly mechanic who gave me a full run down of everything.
Imagine my surprise when I pick up the bike and find the following:-
1) They had to replace one of the cables just replaced by LBS 2 months prior (included in cost so no financial reason for them to do this)
2) They had all sorts of time and parting advice about how to adjust the brakes etc if I didn't like their setup
3) The gearing is working beautifully with no need for parts or anything, shifting is crisp and smooth, and it no longer ghost shifts, skips etc.
4) They had stripped the chainset off and cleaned everything, it was absolutely immaculate.
I cannot praise them enough. I don't even know why I'm writing this thread, I just think Evans get a hard time on here and I avoided them because of that but their service was pretty amazing service
Btw it was Evans Braehead!
Their shop in the city centre has a very good head mechanic - on a par with the best LBS in the Glasgow area but with a far quicker turn around. 
