Cubist
Still wavin'
- Location
- Ovver 'thill
What a great guy you appear to be!
ebay problem
- Thread starter e-rider
- Start date
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swee'pea99
Squire
That's really bad luck, and sadly as others have said, getting anything back from RM is likely to be a torturous and drawn out process, with not a great deal to show for it at the end. I have to say, how anyone can post lol and then make glib comments about getting a life...just mind-boggling. I've never come across the word 'Banterite'. Means a***hole, yes?
Manonabike
Über Member
I made a complaint to RM recently as I lost two parcels. In my case I was expecting delivery but they never turned up.
I few years ago I returned a faulty torch back to Wiggle and my wife forgot to send it recorded. Wiggle said they never received it. At the time I thought somebody at Wiggle took it but now I suspect people at the PO.
There was a TV programme some years ago about how stuff go missing in the PO..... shocking things happen there.
It's very annoying when that happens. Recorded delivery it's the safe way.
I few years ago I returned a faulty torch back to Wiggle and my wife forgot to send it recorded. Wiggle said they never received it. At the time I thought somebody at Wiggle took it but now I suspect people at the PO.
There was a TV programme some years ago about how stuff go missing in the PO..... shocking things happen there.
It's very annoying when that happens. Recorded delivery it's the safe way.
Peteaud
Veteran
- Location
- South Somerset
Ebay is ok if you know the scams etc.
I do not allow collection if paid with paypal
I always send recorded del
i wont send outside UK.
Make that nice and clear in the posting, although you still get hassle.
Ebay favours the buyer, not the seller.
As others have said, try RM but chalk it up to a lesson learnt ( i was caught out years ago)
smokeysmoo
Legendary Member
- Location
- Bolton, not very far from Nob End
To be fair I think it's made to sound worse than it is, (of which I'm guilty too
).It's not so much a nightmare, just a lengthy drawn out process. You can't file a claim with the RM until 15 days after the posting date IIRC, then you've got the maximum claim value, (dictated by the service paid for), and you've got to supply pricing evidence , but I've just printed the ebay ad off in the past for that.
The RM will probably contact the buyer to have them confirm it hasn't arrived, so it could be worth emailing the buyer and telling them you are making a claim and the RM will be contacting them as part of their 'possible' criminal investigation. You never know, it may just prick their conscience if indeed they have 'tried it on' by saying they've not got it.
You might just get a reply saying, "Er, thanks for you message, the item actually turned up yesterday / the item was at the depot when I went for something else / I'm a nobber and I did get it really" *
You never know, nothing ventured and all that. The irony I've always found with the RM claim process is they don't refund your postage costs! Never quite fathomed that one out.
Good luck with it regardless.
*delete as appropriate
accountantpete
OAP
Fill in the form you get from the PO together with POP, you then get a letter from Royal Mail asking for confirmation and finally you get your money back. It usually takes 6-8 weeks in total but it's not a nightmare.
You get the COST of the item back (under £41 etc). I flogged something on eBay for a loss and they refunded me the original cost so I broke even
You get the COST of the item back (under £41 etc). I flogged something on eBay for a loss and they refunded me the original cost so I broke even
SatNavSaysStraightOn
Changed hemispheres!
- Location
- ɐᴉlɐɹʇsn∀ 'ɐɹɹǝquɐƆ
I have never had the RM not pay up on a claim I have made. (We sold all we owned when we went out to cycle around the world.)
Just send all the documentation, including printouts of the emails from the person saying they have not received item (don't black out anything like email addresses) and they have always paid up for me.
Just send all the documentation, including printouts of the emails from the person saying they have not received item (don't black out anything like email addresses) and they have always paid up for me.
threebikesmcginty
Corn Fed Hick...
- Location
- ...on the slake
Andrew_P
In between here and there
eBay is one of the hardest sales platforms, not only are the buyers nightmarish but you get treated with sheer contempt by both PayPal and eBay as seller.
They squeeze the margins so tight that what used to be a good place to sell and to pick up a bargain is now an expenisve venue to buy & sell new items.
A top tip is to find something you like and track down the sellers website and make contact via their website and ask for a discount off of the eBay price. Works with Amazon too.
Selling on eBay always send on a signed for service, always make it clear that any returns are at the buyers expense. If it gets to a dispute on a damaged item just put in for them to return it that will avoid a chargeback on an "item not as described" if you don't do this 9/10 PayPal will refund and they still have the item..
They squeeze the margins so tight that what used to be a good place to sell and to pick up a bargain is now an expenisve venue to buy & sell new items.
A top tip is to find something you like and track down the sellers website and make contact via their website and ask for a discount off of the eBay price. Works with Amazon too.
Selling on eBay always send on a signed for service, always make it clear that any returns are at the buyers expense. If it gets to a dispute on a damaged item just put in for them to return it that will avoid a chargeback on an "item not as described" if you don't do this 9/10 PayPal will refund and they still have the item..
Andrew_P
In between here and there
[QUOTE 2384496, member: 259"]I've given up selling on eBay as well, I just can't be bothered with the hassle.
I do this and I agree. But bizarrely, for books (I buy a lot of second-hand hardbacks), buying the same book from a given seller through Amazon is almost always cheaper than buying from the same seller directly. I suppose it's because Amazon are very strict about postal charges, which is where the private sellers try to chisel a bit more profit.[/quote]The problem with Amzon is they have the Price Parity Police, who quite literally search the internet looking for websites connected to Amazon sellers and then check that the prices are either higher or at the very least the same as the sellers Amazon Price.
The other trick Amazon do is monitor sales, once something starts to sell in volume, they buy it in and give themselves the buy box spot undercut you and even at an extreme level threaten you. There is software that automates pricing for Amazon, a seller who got stitched by Amazon buying the product he sold a lot of and giving themselves the buy box, he reduced his price on a £12.99 item to 50p, it took Amazon quite a few hours to catch up to their new sales price of 49p. He got all sorts of threats from Amazon..
I do this and I agree. But bizarrely, for books (I buy a lot of second-hand hardbacks), buying the same book from a given seller through Amazon is almost always cheaper than buying from the same seller directly. I suppose it's because Amazon are very strict about postal charges, which is where the private sellers try to chisel a bit more profit.[/quote]The problem with Amzon is they have the Price Parity Police, who quite literally search the internet looking for websites connected to Amazon sellers and then check that the prices are either higher or at the very least the same as the sellers Amazon Price.
The other trick Amazon do is monitor sales, once something starts to sell in volume, they buy it in and give themselves the buy box spot undercut you and even at an extreme level threaten you. There is software that automates pricing for Amazon, a seller who got stitched by Amazon buying the product he sold a lot of and giving themselves the buy box, he reduced his price on a £12.99 item to 50p, it took Amazon quite a few hours to catch up to their new sales price of 49p. He got all sorts of threats from Amazon..
RecordAceFromNew
Swinging Member
- Location
- West London
Like many above I have ok experience with Royal Mail refunding with proof of postage.
Given postmen occasionally leaving parcels at my porch, I am not surprised things do go missing. For small value items combined with the tiny percentage of buyers claiming missing items I don't bother with proof of postage for them anymore - I figure the time it takes to queue up at the post office every time for the proof is worth far more to me than the occasional loss - either way it is part of the cost of sales.
I have no proof, but I believe courteous communication with buyers can reduce the number of them being dishonest with you. Psychologically it is easier to screw someone who gives you reasons to think he/she is not nice.
An interesting experience I had with ebay very recently, was a buyer claiming item not as described when he clearly bought it without reading and understanding my description. Anyhow after me raising it as a dispute (because the buyer was just going round and round in circle wasting my time) ebay decided to refund the buyer in full while letting him keep the goods AND letting me keeping the payment. I must say I did not expect that outcome.
Given postmen occasionally leaving parcels at my porch, I am not surprised things do go missing. For small value items combined with the tiny percentage of buyers claiming missing items I don't bother with proof of postage for them anymore - I figure the time it takes to queue up at the post office every time for the proof is worth far more to me than the occasional loss - either way it is part of the cost of sales.
I have no proof, but I believe courteous communication with buyers can reduce the number of them being dishonest with you. Psychologically it is easier to screw someone who gives you reasons to think he/she is not nice.
An interesting experience I had with ebay very recently, was a buyer claiming item not as described when he clearly bought it without reading and understanding my description. Anyhow after me raising it as a dispute (because the buyer was just going round and round in circle wasting my time) ebay decided to refund the buyer in full while letting him keep the goods AND letting me keeping the payment. I must say I did not expect that outcome.
bikepacker
Guru
- Location
- South Worcestershire
I sold a cable lock to someone who claimed it had not arrived. He was very sympathetic and didn't push for a quick solution. However the lock was returned to me claiming when the postie had tried to deliver no one was at home so he left a card. It was never collected from the sorting office so returned to me. When I said this to the buyer he claimed no card had been left and if I was to resend it at my cost he would accept it or he wanted a refund. I discussed this on the phone with ebay who said if I sent it back by recorded delivery they would give me a £5 voucher to spend against any ebay purchase. I was more than happy to accept that solution.
citybabe
Keep Calm and OMG.......CAKES!!
- Location
- Lowestoft Suffolk
I once sent a phone but stupidly I didn't send it recorded post. The buyer said he didn't receive it and he went through PayPal who immediately refunded him. I spoke to Royal Mail and because I only used normal post I could only claim back £30 or £40 (can't remember which it was now). I lost out by over £100. I learnt the hard way
