swee'pea99
Legendary Member
Used to get really hacked off with British Gas for setting over-high direct debits and sitting on big credit balances. Switched to some people called Tonik about a year ago, and just got an email to say they've reduced my payments:
At Tonik we complete member account reviews every six months; we consider your actual usage, what we think you will use in the coming months (projected consumption), your current balance, and your current monthly payment amount.
We do this to make sure that your monthly payments adequately reflect your overall usage throughout the whole of the year - so that at the end of your fixed term with us, you are as close to a zero account balance as possible.
Energy usage can fluctuate from one year to the next due to a number of factors such as outdoor temperatures and the number of people living in a home. This makes predicting future energy usage tricky but we try our best to make sure we are not overcharging you. That’s also why we think it’s only fair for you to earn 3% interest on your balance whenever you are in credit with us.
That seems reasonable!
At Tonik we complete member account reviews every six months; we consider your actual usage, what we think you will use in the coming months (projected consumption), your current balance, and your current monthly payment amount.
We do this to make sure that your monthly payments adequately reflect your overall usage throughout the whole of the year - so that at the end of your fixed term with us, you are as close to a zero account balance as possible.
Energy usage can fluctuate from one year to the next due to a number of factors such as outdoor temperatures and the number of people living in a home. This makes predicting future energy usage tricky but we try our best to make sure we are not overcharging you. That’s also why we think it’s only fair for you to earn 3% interest on your balance whenever you are in credit with us.
That seems reasonable!