Ethical/moral question

[garethssmith]

Bit of a strange one...

If you ordered a set of tyres from an online retailer at the price of £25, but were in receipt of a set of 2 wheels (Shimano Deore), what would you do?

Be honest and let the retailer know their mistake? Or not?

Cheers

Gaz

 

[Markymark]

Let them know.

Chatting to the waitress in the restaurant yesterday lunchtime as she was processing the bill. She had forgotten the amount so I told her the correct amount...then joked it was £1. She said that on her first week she had mistakenly entered 75p and not £75 in the CC machine. The customers either didn't notice or decided not to tell her. It came out of her wages.

 

[Milzy]

They are a massive company, & it's their fault. Don't say anything. If you found a persons phone you should get it back to them for sure but one person isn't a commercial giant. Capitalism is already taking the pi$$ out of the poor. F**k them.

 

[Rob3rt]

I would tell them. I have done this before, I ordered a bike minus the wheels and negotiated a price without the wheelset, I paid the agreed price. When the bike arrived, they had sent me a bike with the wheels (looked like it came direct from distributor), so I emailed them.

 

[Markymark]

They are a massive company, & it's their fault. Don't say anything. If you found a persons phone you should get it back to them for sure but one person isn't a commercial giant. Capitalism is already taking the pi$$ out of the poor. F**k them.

How do you know this 'online retailer' is a massive company? Lots of websites are small comapnies or even individuals.

Either way, it is theft.

 

[Andrew_Culture]

As Stan Laurel said - 'Honesty is the best politics'.

 

[lozcs]

Let them know.

Chatting to the waitress in the restaurant yesterday lunchtime as she was processing the bill. She had forgotten the amount so I told her the correct amount...then joked it was £1. She said that on her first week she had mistakenly entered 75p and not £75 in the CC machine. The customers either didn't notice or decided not to tell her. It came out of her wages.

My little sister worked at a pretty posh bar during her studies - a customer was handed the credit card machine to enter his pin - it was the type that asks you first if you want to leave a tip - anyway he put his pin in first and handed it back. Sister pointed out that he had left a 2100 (or something like that) tip.

The guy said you deserve it and added his pin again!

Over 2k tip!!!!!

 

[Milzy]

How do you know this 'online retailer' is a massive company? Lots of websites are small comapnies or even individuals.

Either way, it is theft.

It's not theft. If I buy a something from you & you send me something else. You have 'given' me something. A small company or individual can not afford to make such dumb mistakes. The big places are the ones who make this kind of dispatch mistake.

 

[mark st1]

I ordered a pair of cleats from Wiggle the other week and they sent me 2 pairs by mistake. I e-mailed them as the consignment note clearly stated 1 pair and i had only paid for 1 pair. I got a nice e-mail back thanking me for my honesty and as i have been a regular customer i could keep them . Well chuffed tbh.

I would say fess up and you may be rewarded. If you don't you may well regret it later if the truth comes to light ? and i dare say there could be some legal repercussions if you don't (not that i know what they would be btw).

 

[vickster]

It's your conscience. But you presumably still need the tyres from them so you'll need to let them know something

 

[garethssmith]

Thanks for the posts.

It's a tough one as usually I'm on the wrong end of stuff like this. My shipping advice states my original order too, not the incorrect one.

Hmm. I may have to sleep on it

 

[DooDah]

Keep them if you want them, but I would email the company and tell them what they have done. However, if they wanted me to post them back or wait around for a courier to arrive I would say no. They would have to pick up at a time and location that suits me, it is their mistake after all

 

[biggs682]

drop then an email or ring them telling them what you ordered and what you got , somebody has ordered wheel and got tyres how happy is he

 

[ianrauk]

Do the right thing.
Let them know.

 

[deptfordmarmoset]

This boils down to a choice of being moral or of being immoral for gain. There's only one really ethical answer and the use of the word ''honest'' in the OP gives a clue as to which choice is the moral one. If gain gets the upper hand, the ethical question does not apply; it had been abandoned.

That said, I've done lots of unethical things so I'm not going to go all judgemental.