We have a home PC provided for my son by Home Access/Child Disability it has special software & programmes, addapted keyboard/mouse etc.
I use it occasionaly as we store all our family photos on it, and was on it at the time when I got one of these calls, and almost fell for it!
The way the bloke spoke to me I assumed he was from HomeAccess, so I went along with his requests. He had a very strong foreign accent, I had to keep asking him to reapeat himself & was really beginning to get fed up, I apologised & asked if he could transfer me to someone else...He agreed, the line went quiet, but i wasn't put on hold or transferred, I could her him taking somewhere in the background, that made me start thinking... then another chap came on - His accent was just as bad, I asked him who he was calling from & he said Windows.... I told him we didn't use Windows on this PC, He then said they where agents for lots of companies & Windows was just one of them, I asked him if he could Email me details of his company, he started to make excuses, I told him I would ask Home Acess to look into the 'viruses' they where telling me we had, as they provided the security package on the pc & he asked who Home Acess were.
I hung up on him immediatly. I contacted HA, they transferred me to Net Intelligence who did a remote on the PC & found it was all clear!