We often hear stories of bad customer service. So I thought it might be nice to share some stories of good customer service.
I will start with Proctor and Gamble. I have had a Maglite torch for over15 years, which I got in the US, when I was in the Army. It has served me well over the years and I still use it regularly. The last time I came to use it, although it was still working it was very dim and when I went to change the batteries I discovered that they had leaked and one was jammed inside. These were Duracell batteries, that were still in date and I always remember them advertising that they were leak proof. I contacted them via their website and gave them details of what had happened. They then phoned me up and offered to pay for a replacement torch and also provided me with a voucher to get some new batteries. What great service!
Looking for a replacement is difficult now that I have discovered www.candlepowerforums.com These people are as obsessive about torches as we are about cycling.
I will start with Proctor and Gamble. I have had a Maglite torch for over15 years, which I got in the US, when I was in the Army. It has served me well over the years and I still use it regularly. The last time I came to use it, although it was still working it was very dim and when I went to change the batteries I discovered that they had leaked and one was jammed inside. These were Duracell batteries, that were still in date and I always remember them advertising that they were leak proof. I contacted them via their website and gave them details of what had happened. They then phoned me up and offered to pay for a replacement torch and also provided me with a voucher to get some new batteries. What great service!
Looking for a replacement is difficult now that I have discovered www.candlepowerforums.com These people are as obsessive about torches as we are about cycling.
