First direct bank

[Soltydog]

I've been with them since 1992, not sure when they started Always had top service. The last year or so they may not have been too quick to answer when phoning up, but I do most stuff online anyway, it's just Mrs S that rings them. Paying in can be an issue depending on your local HSBC, our local one closed & the one in Hull centre is all automated now I haven't even thought of leaving despite plenty of offers of cash to join other banks

 

[Milkfloat]

Regarding the phone app. Unless it has changed in the last few months, the issues I have with it are:

You cannot setup new payees directly on the app
You cannot use fingerprint recognition
You cannot access very old statements
You cannot pay in cheques via photographs

I can do all this on my Barclay's app.

 

[toffee]

Regarding the phone app. Unless it has changed in the last few months, the issues I have with it are:

You cannot setup new payees directly on the app
You cannot use fingerprint recognition
You cannot access very old statements
You cannot pay in cheques via photographs

I can do all this on my Barclay's app.

That is quite new though. Unless it has changed only pay in Barclay's cheques as well.

Derek

 

[srw]

Regarding the phone app. Unless it has changed in the last few months, the issues I have with it are:

You cannot setup new payees directly on the app
You cannot use fingerprint recognition
You cannot access very old statements
You cannot pay in cheques via photographs

I can do all this on my Barclay's app.

I think your problem is that you're too demanding. For very good security reasons I wouldn't trust fingerprint sign-in yet, and given the weakness of current security arrangements it's very sensible not to allow the other things you have.

 

[mrandmrspoves]

I have been with them since the start - never had a complaint or problem with their service. I don't use the Internet service - but their phone service is excellent and I have always been answered within a reasonable time. They even sent me a card to say thank you for being with them for 25 years! (I would have preferred a blank cheque)