First direct bank

[jim55]

is it any good , I'm thinking of switching and it seems to have a good rep , any users on here ,app it has a debit card system very similar to what iv got from TSB , so far I can't see a downside , is it worth doing

 

[ianrauk]

I switched to FD a couple of years back and have no complaints. The website is easy to use and navigate. Their telephone call centres are very good. Based in the UK and and I'm always surprised to get answered first time by a human 24/7

 

[Pale Rider]

Customer inertia prevents me leaving Barclays, but First Direct is one of the few banks about which you rarely hear complaints.

Quite the reverse, I think all the reports I've read have been positive.

 

[PK99]

We have been with them since launch. Flawless service since then.

 

[TheDoctor]

Been with FD since they started, and I'd recommend them without hesitation.

 

[jim55]

Great , thanks it sounds great I'm in

 

[threebikesmcginty]

Since the start, no probs. Pissed us about a bit on a mortgage once but nothing a swift bollocking didn't resolve.

 

[jim55]

It's not mortgage just day to day stuff I'm thinking about ( cashpoints, debit card use for car and stuff but it all seems ok

 

[keithmac]

Been there for 16 years, never had a problem and the call centres are all UK based and 24/7 as has been said.

I do the majority of my banking online with them. Would highly recommend!.

 

[Smokin Joe]

Been with them since just after they started, the only bank I've never had a complaint about. Very helpful on the phone and a brilliant online service.

 

[slowmotion]

I joined the month they started up and have nothing but praise for them. Their UK call centres are really good and they usually answer within a few seconds.

 

[Grant Fondo]

is it any good , I'm thinking of switching and it seems to have a good rep , any users on here ,app it has a debit card system very similar to what iv got from TSB , so far I can't see a downside , is it worth doing

100% recommend after 15+ years with them

 

[colly]

Been with them since they were a telephone bank. Whoever sets up their systems obviously thought about it from a customers point of view , telephone, or net banking it simply works as it should.

 

[DRHysted]

Been with them from the beginning have absolutely no complaints.

 

[srw]

I'm going to be very boring and say the same thing as everyone else. Extremely good, extremely quick to fix things on the rare occasions something goes wrong, extremely customer-friendly website and phone experience.

They show what you can do in financial services if you're not hidebound by legacy systems and legacy attitudes.