focus culebro 3 2015

Anyone out there got one?

I'm not sure of all the details, but a friend's got one and is suffering with a rattle from the rear brake cable where it enters the frame.

The shop have wedged a cable tie in, and offered a solution that involves dragging an inner-tube through the frame to deaden the impact, but I can't help thinking there's a proper way of resolving it.

I've asked him for a picture so I can see what he means, but I wondered if anyone had a similar bike or any experience of what it could be that's causing the rattle. I can't help but think there's something missing.
 
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