Discussion in 'Site Support' started by Mister Paul, 11 May 2018.
Can someone please confirm whether the contact form is working?
Anyone? We're invited to use the contact form to contact management, so I did, and have had no response.
I did that yesterday, but haven’t had any reply, I wasn’t sure if I was being ignored or that it didn’t work, or they were considering what I wrote.
Goes to Shaun/site owner, not the mods.
That's created a significant disjoin.
I don't know if it is still working or not, but if there are no mods online, then there won't be anyone to see it anyway.
That depends on when the form was submitted.....
That is true
You can also message the Moderators, using Start a New Conversation - but such messages are not always answered.
The quickest way to contact the mods is to use the report button on any post. We all see those.
We only see messages to the Moderators account if one of us has specifically logged in to it.
I think only Shaun will see the Contact Us messages.
Or pick your least favourite member and post abuse - that way the mods will contact you.
Just to confirm that the contact form is working.
When used, the message appears in the Moderator a/c inbox.
The Moderator a/c is separate from our personal a/c's and messages are not always picked up in a timely fashion.
We need to think about a fool proof way to handle these messages - we get very few via that route so it is not a natural process for us to log into the account to check for them.
Leave it with us and we'll try and resolve the issue.
Received and replied.
There is no message from you that I can see in the Mods a/c Inbox.
Well I did send one, using the contact us in the bottom right corner.
Separate names with a comma.