garmin broke my garmin

[kedab]

well, one of their software updates did...turned the edge on yesterday before a ride and it 'verfied' an update...then switched itself off again and wouldn't fire back up. reset it, removed some files under instruction of garmin tech help, reset it again annnnnnnnnd...same thing happened. result? send it back to us and we'll replace it. that's fair enough and their support team were very good (brownie points to the lad, mark, that i spoke to). 3 weeks before i get the new one though and that's pretty frustrating

 

[ianrauk]

Which Garmin and update was it?

 

[Tanis8472]

I'm betting its the 500.
Mine has just been updated

Works fine

P.S.
Instructions should be followed regarding removing files from unit before update

 

[kedab]

I'm betting its the 500.
Mine has just been updated

Works fine

P.S.
Instructions should be followed regarding removing files from unit before update

ian and tanis - yep it is the 500. 'i was only following orders' when i updated the thing. wouldn't have done silly stuff to it on purpose. ho-hum

 

[HLaB]

3 Weeks when they replaced my 305 it was done within a week!

 

[kedab]

3 Weeks when they replaced my 305 it was done within a week!

when they tell me 15 business days, i'm guessing 3 full weeks - perhaps they're covering their butts and it'll be here sooner than that but i'm not going to hold my breath.

 

[HLaB]

when they tell me 15 business days, i'm guessing 3 full weeks - perhaps they're covering their butts and it'll be here sooner than that but i'm not going to hold my breath.

I hope so, I'm trying to remember if they quoted me 15days too.

 

[Rob3rt]

<48 hour turnaround on my broken Edge 500!

 

[kedab]

<48 hour turnaround on my broken Edge 500!

that's impressive service!
i have received an email from them with a work order type number in it, stating that they've received my poorly Edge but that's more down to me sending it the same day it busted and insuring the little bugger so it got there in a timely fashion. let's see how fast they get one back to me, eh? the fella on the dog said that they'd be replacing it, so there should be no time wasted in twiddling tiny screws and such...i want it back by monday. that sounds like a fair deal dunnit?

 

[MrGrumpy]

yep sent my broken edge 200 in on Monday on special delivery go t it back by Thu i recall, damm good service.

 

[kedab]

yep sent my broken edge 200 in on Monday on special delivery go t it back by Thu i recall, damm good service.

i will blame you all for jinxing me if i'm left waiting for mine for the entire 3 week period they've stated

 

[paxterg]

When I log onto the Garmin connect I see the message;
Firmware Update
A firmware update is available for your Garmin Edge 500
Your version: 2.8
Latest version: 3.2
Get Started
When I press the "Get Started" should I then download the Garmin Web Updater?

 

[deadpool7]

My Garmin auto GPS just "bricked" after their last update. Through email they told me it would cost $110 to repair. I called and after 30 minutes they agreed to exchange it for free since it happened after their update.

 

[rb58]

They won't repair yours and send it back, they just send you a 'new' (refurbed) one. And usually quite quickly.

 

[kedab]

When I log onto the Garmin connect I see the message;
Firmware Update
A firmware update is available for your Garmin Edge 500
Your version: 2.8
Latest version: 3.2
Get Started
When I press the "Get Started" should I then download the Garmin Web Updater?

that's what i did - and you can see the results the lad i spoke to told me, in not exactly these terms that...'we know we've ballsed up with this update. those that have the skillz have put a fix in place...try this....'
AFAICT, the fix is working fine for some so you shouldn't have an issue but not for all and not for me