Virtual DBP
Active Member
- Location
- Fife, Scotland
Bought my oldest one a bike 3 years ago, a Giant Rock, which cost me £200.
Now he didn’t look after it, frame all scratched etc but he complained that it wasn’t changing gear very well. Anyway to cut a long story short, his bottom bracket was finished which meant the crank was loose.
I decided i would have a go myself. Bought the crank arm remover and bottom bracket tool and was going great to the point where i couldn’t budge the bracket on the drive side (other side came of ok).
After a couple of hours and a lot of WD40 it still wasn’t moving so i decided to take it to my LBS and ask them to budge it (and buy a new BB while i was there). they couldn’t do it there and then so asked if i could leave it and get it later.
2hrs later they call me. They finally managed to budge it but said that it looked as though the BB was put in wrong in the first place and therefore the thread in the frame was knackered.
They also said they had been on the phone to Giant, who had told them to replace it with a brand new bike, and as they don’t sell the rock anymore i was to get the next one up, i.e. boulder at £250.
Turned out after a day at glentress i chipped in an extra £225 to the £250 boulder to get him a talon 2.5…
...but i’m really pleased with both the service from giant who swapped it with no quibble and with my local bike shop who sorted it out for me and by the time i’d got there the next day had actually prepared what they thought would be the replacement boulder and swapped over all the old extra bits from the first bike, e.g. mudguards and stand
these sort of things give me great confidence in buying giant again and we already have 3 giant bikes in the house but thinking about future bikes, i think i'm now what they will call a loyal customer
Now he didn’t look after it, frame all scratched etc but he complained that it wasn’t changing gear very well. Anyway to cut a long story short, his bottom bracket was finished which meant the crank was loose.
I decided i would have a go myself. Bought the crank arm remover and bottom bracket tool and was going great to the point where i couldn’t budge the bracket on the drive side (other side came of ok).
After a couple of hours and a lot of WD40 it still wasn’t moving so i decided to take it to my LBS and ask them to budge it (and buy a new BB while i was there). they couldn’t do it there and then so asked if i could leave it and get it later.
2hrs later they call me. They finally managed to budge it but said that it looked as though the BB was put in wrong in the first place and therefore the thread in the frame was knackered.
They also said they had been on the phone to Giant, who had told them to replace it with a brand new bike, and as they don’t sell the rock anymore i was to get the next one up, i.e. boulder at £250.
Turned out after a day at glentress i chipped in an extra £225 to the £250 boulder to get him a talon 2.5…
...but i’m really pleased with both the service from giant who swapped it with no quibble and with my local bike shop who sorted it out for me and by the time i’d got there the next day had actually prepared what they thought would be the replacement boulder and swapped over all the old extra bits from the first bike, e.g. mudguards and stand
these sort of things give me great confidence in buying giant again and we already have 3 giant bikes in the house but thinking about future bikes, i think i'm now what they will call a loyal customer
