Hi all. Yes indeed, the shop did agree to put the issue right and then approach Giant. I can highly recommend The Cycle Centre in Congleton Cheshire as they seem to have done the right thing all along. I suppose they have to follow protocol to a certain extent in the first instance. My injuries were minimal really. Ripped winter bib tights and banged my head on a curb - helmet saved the day although big dent and scratch in helmet, scratches and bruises as i don't bounce as well at 47! Thanks again for all the advice and support guys. Much appreciated! Now looking forward to picking rebuilt bike up and powering from London to Paris.