Tritons in Barkingside. This lifted from another forum in a thread about LBS and service written by one of the guys who works there....
"On the bikes we sell, we do test rides. I'm guessing Chris is looking at spending a fair old whack on a Spesh full sus and if i was in that position i'd want the shop to look after me from the word go.
That would include :-
Before Purchase :
* If they don't have the bike in stock , going out of their way to get one in.
* Offering a guided test ride or lending me the beast
After Purchase :
* Minor adjustments (i.e. Tweak the bike to how i wanted it , this might include changing the saddle or Grips etc.)
* First free tune up
* Looking after me and my bike from there in. Not charging me for Minor repairs.
Steve is a prime example of this. His Charge Duster although it was a custom build bike , we managed to get him a demo rig (The bike was an Ex-Team issue bike). Steve had that for quite a few days and rode every type of terrain he uses his bike for.
When it came down to speccing Steve's machine we went through everything. I'd like to think Steve's now a happy bunny and thinks we look after him.
Thats how a shop should do it. Although this level of service doesn't apply to every price point of bike i'd still like to think we offer good service all the way through the range and don't make people jump to buy whatever we have in stock at a particular time.
Sadly we don't sell Specialized , Sorry Chris!"