Couriers are their normal crap service!
I never use couriers, but the site hadn't made it apparent that they did so
I therefore had a delivery note in my door.
Can I pick it up tomorrow - no it's still on the van, and will be delivered tomorrow
But there is no-one there and I am in Southampton tomorrow
No -we have to redeliver to he original address
So I can't change tomorrow's delivery address
No
Can you deliver it on Saturday
No that's a premium service - you can pick it up on Saturday
But that is a 45 mile cycle ride or bus fares to Southampton, and I am there tomorrow
It's on the van you can't collect tomorrow
Can you deliver to my work address.....
Yes but it may not be until the evening
But My department closes at 4:30
We can't guarantee delivery during working hours
So I can't collect it, I can't alter the address, and you a going to deliver to a house you know is empty.... or I can make the purchase financially unattractive by paying a premium rate, or make an expensive journey (more than the saving I have made by Internet purchasing), cycle 45 miles to collect or I have to do several hours of overtime to make sure I am at work when it is delivered
Yes
Return to sender then!
Returned to sender and order cancelled.yet again reinforced why I will not use couriers