Halfords again....

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Just took back to Halfords a "Joe Blow" track pump which had stopped "blowing". No receipt and had it for well over a year.
Replaced without question with a Boardman alternative (as they had none of JB's in stock)
Great service from some nice cyclist employees.
The Boardman track pump is really nice, I've had mine for a couple of years, it's still going strong.
 
The problem with Halfords is the sheer variety of shopping experiences they offer customers. Do they have a separate stock code for each one?
One key to the success of a retail multiple is to meet customer expectation, even if those are deliberately pegged low. With Halfords, you expect crap service so when they overwhelm you with expertise and good service, you feel somewhat cheated out of the Halfords experience. If they took my advice, one day soon they could become a huge and profitable business.
 
Is a couple of years considered a good working life for a pump these days?
Depends if you actually use it a lot or not. If you ride a lot, and use the pump a lot, then 2 years is good, if you just look at your bike, and hardly ever have a need to use it, then probably not.
 

J1888

Über Member
Had my JB2 for two years and still going strong. I buy a fair bit from Halfords Cycle Republic stores - good range of Sportful gear, often discounted and then extra 10% BC discount.

Most of them have been fairly good experiences. Wouldn't get my bike services at one of their generalist stores mind you, read too many horror stories on here.
 

winjim

Straddle the line, discord and rhyme
Two years, seriously? I'll be leaving my Rennkompressor to my grandchildren.
 

cyberknight

As long as I breathe, I attack.
And looks like boardman bikes might be permanently "discounted ", according to them as they have bought out boardman they dont have to pay a cut to chris anymore , lets hope as im after a team carbon next year and if it stays at £800 notes ............................. we can but hope.
 

J1888

Über Member
And looks like boardman bikes might be permanently "discounted ", according to them as they have bought out boardman they dont have to pay a cut to chris anymore , lets hope as im after a team carbon next year and if it stays at £800 notes ............................. we can but hope.

Yeah, annoyingly I paid 900 for mine (originally 999 but with BC discount) and shorty after it went to 899 and then 799.

Love it all the same
 

winjim

Straddle the line, discord and rhyme
Joe Blow servicing kits are mostly about £4, so most of them could go on for years too, but few want to bother repairing when you can get a new pump and sling the old one in the shop's skip. :sad:
It's a real pity, isn't it? It's just a cylinder, a piston and a couple of valves, it can't be that difficult to fix.
 
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winjim

Straddle the line, discord and rhyme
No, but also I doubt many sterotypical underpaid and untrained half-odds assistants realise that the service kits exist. The range of pump spares listed on their website is pretty small.
From the point of view of a shop like Halfords a replacement is probably cheaper and less hassle than a repair anyway.

I know I bang on about Renkompressors every chance I get but there's a reason for it. The design hasn't changed for 50 years and every single part is available as a spare.
 
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