PaulSB
Squire
- Location
- Chorley, Lancashire
So this is not one of those disguised I've screwed up but I'll pretend it's someone else threads!!
My wife works for the NHS and is issued with a laptop for all her computing needs. I've seen this machine from time to time but never taken much notice of it other than trying to help Mrs Paul with any problems she has using software. From memory it is (well was!) running XP Pro with MS Office 2000. I say was because it isn't running anything right now!
Mrs P tells me all staff save their work to a shared drive which I presume updates to a central server which also makes routine backups. Users can save to the Desktop and the local C drive but these files are not on the shared central drive. In Outlook 2000 e-mails in the Inbox (the one at the top of the folder tree apparently) are archived centrally. My wife had another "In Box" below the main one in which she "archived" (I don't think this is correct) e-mails she still had to work with. Apparently the main Inbox capacity is very limited and users have to empty it regularly during the working day. Mrs P is convinced this second Inbox is an archive. My experience tells me this cannot be so but I've tried having that discussion!! I have always understood secondary folders in Outlook are only archived if the user sets up the necessary procedures.
On Monday Mrs P accidentaly pressed a Function key which she says is "the one which restores the laptop when you have a problem." I don't know about this but it seems to me a function key which does an automatic restore is very dangerous and unlikely to exist. The result is her local hard drive has been completely wiped meaning all work saved to the desktop, local HD and crucially 100s of locally "archived" e-mails have been lost.
The tech support guys say they have never seen anything like this and it is not possible to rescue the HD at all.
So two questions - is it really possible to have a single key which can wipe the HD or a combination of accidental key strokes which have this effect? Secondly I've always believed, and have seen, a HD can be rescued even after a total failure of the machine, am I right or wrong?
Any comments or ideas my wife might be able to put to the tech support people would be much appreciated.
thanks...............................
My wife works for the NHS and is issued with a laptop for all her computing needs. I've seen this machine from time to time but never taken much notice of it other than trying to help Mrs Paul with any problems she has using software. From memory it is (well was!) running XP Pro with MS Office 2000. I say was because it isn't running anything right now!
Mrs P tells me all staff save their work to a shared drive which I presume updates to a central server which also makes routine backups. Users can save to the Desktop and the local C drive but these files are not on the shared central drive. In Outlook 2000 e-mails in the Inbox (the one at the top of the folder tree apparently) are archived centrally. My wife had another "In Box" below the main one in which she "archived" (I don't think this is correct) e-mails she still had to work with. Apparently the main Inbox capacity is very limited and users have to empty it regularly during the working day. Mrs P is convinced this second Inbox is an archive. My experience tells me this cannot be so but I've tried having that discussion!! I have always understood secondary folders in Outlook are only archived if the user sets up the necessary procedures.
On Monday Mrs P accidentaly pressed a Function key which she says is "the one which restores the laptop when you have a problem." I don't know about this but it seems to me a function key which does an automatic restore is very dangerous and unlikely to exist. The result is her local hard drive has been completely wiped meaning all work saved to the desktop, local HD and crucially 100s of locally "archived" e-mails have been lost.
The tech support guys say they have never seen anything like this and it is not possible to rescue the HD at all.
So two questions - is it really possible to have a single key which can wipe the HD or a combination of accidental key strokes which have this effect? Secondly I've always believed, and have seen, a HD can be rescued even after a total failure of the machine, am I right or wrong?
Any comments or ideas my wife might be able to put to the tech support people would be much appreciated.
thanks...............................