Heart Rate recording issue - Amazfit watch...

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bobdaspider

Active Member
I use an Amazfit watch to record my rides then use the Zepp app on my iPhone to upload the ride details to Strava - which has worked fairly consistently over the past 2 years or so but recently, there's been an issue when recording / displaying my heart rate details - the last quarter of my stats are cut-off (see attached pics).

Has anyone come across this type of issue before? If so, was it resolved and if so, how?

I have re-installed the Zepp app and re-connected Strava to Zepp without resolving the issue. I don't believe the issue is with Strava - meaning it's either with the Amazfit watch and it's setup or the iPhone's settings... have looked at both, but can't see anything obvious 🤔
 

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oxoman

Senior Member
I've had similar results using a HRM chest strap and can only think its bad contact caused by straps etc getting a bit baggy. Not sure if watches work similar way though.
 
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bobdaspider

bobdaspider

Active Member
The issue happened again re today's ride - after about 28 miles. I don't think it affects total elevation gain or average speed but is likely to adversely affect the total calories used during the ride.
 

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bobdaspider

bobdaspider

Active Member
Is the optic sensor getting mucky/sweaty from riding in the heat and/or you doing some HIIT intervals?

Unlikely as it seems to be happening at the same time into the ride. I have tried tightening / loosening the watch fit on my wrist - all to no avail... Also, I don't tend to sweat much when riding - unless it is very (very) hot.
 

albion

Guru
Location
Gateshead
Do a firmware update, if available.
 
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bobdaspider

bobdaspider

Active Member
Do a firmware update, if available.

I'm not aware of any firmware - the watch uses the app Zepp to record / translate data - I'd already deleted the app from my phone and downloaded / opened the Zepp app again. Strava does work with Amazfit but the data connection is via the Zepp app etc. Methinks I'm gonna have to contact Amazfit customer service...
 
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